Service Technician/Advisor
Service Technician/Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
A bit about us
Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!
Job Location
Trek Store Madison WestSummary
Were looking for a teammate with stellar customer service chops and a willingness to learn. Because youll constantly be speaking with customers to evaluate issues and recommend repairs we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication leadership and problem solving.Job Description
A bit about usTrek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!
What youll do
As a Trek Service Technician/Advisor no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. Youll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! Youll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly youll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available you are the face of the department to customers.
Were looking for a teammate with stellar customer service chops and a willingness to learn. Because youll constantly be speaking with customers to evaluate issues and recommend repairs we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication leadership and problem solving.
What youll bring to the team
- Self-motivation a positive team-focused mentality plus a willingness to pitch in on any task
- Fantastic hospitalitya warm approachable manner great listening skills and a drive to help in any way you caneven on the toughest busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering til you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
- Must be able to lift 55 lbs. or more regularly throughout the workday
Trek Benefits
Flexible and fun company culture
Competitive health care -- PPO & HDHP medical plan options
Flexible Spending Accounts (FSA)
401(k) with match and Employee Stock Ownership Plans (ESOP)
Tuition Reimbursement up to $15000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discount
We are an Equal Employment Opportunity (EEO) Employer. Trek strictly prohibits discrimination on the basis of race color creed religion gender gender identity pregnancy marital status partnership status sexual orientation age national origin veteran or military status disability medical condition genetic information or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.
We are an E-Verify employer.
For more information please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English Spanish
Required Experience:
IC
Employment Type
Part-Time
