Product Operations Analyst

As a Product Operations Analyst you will be responsible for collaborating between business stakeholders and the Product & Engineering teams to ensure that our CRM and related applications continues to operate efficiently and meets business objectives and goals. You will be on the forefront of engaging with our internal and external customers to field triage and vet business requests and issues related to our technology stack. This position will assist in managing our SDLC workflows and processes as well as liaise between our Product and Engineering teams to ensure technical work is being completed to the expected outcomes.

What Youll Do:

• Manage Service Desk queue for CRM related tickets.

• Investigate and gather information regarding feature requests for review vetting and prioritization by Product Manager.

• Triage and investigate bugs/issues related to the CRM with the purpose to provide an immediate resolution or report to the Product Manager for further evaluation.

• Aid with CRM related tasks such as configuration & setup updates data entry & mapping report generation & analysis and lead & job audit requests.

• SDLC Process Management

• Participate in all scrum ceremonies as well as conduct ceremonies as needed.

• Aid Product Manager to ensure scrum boards and tickets remain up to date throughout the sprint

• Requirements Gathering

• Work with Stakeholders to document business goals needs and expected outcomes.

• Active listening and attention to detail to ensure all requirements are captured and understood

• Proactively communicate with Engineering and Product teams for feature requests and bugs/issues that require their attention

• Proactively communicate project recommendations updates challenges and solutions in a clear and concise manner

What Youll Bring:

• 3-5 years experience as a Business Analyst or similar role within an Agile development environment

• Experience working with agile development teams especially scrum teams to translate business needs into development goals

• Exceptional communication skills both verbal and written with a demonstrated ability to influence stakeholders and drive objectives and outcomes with engineering and product teams.

• Strong analytical and problem-solving skills with a focus on data-driven decision-making and continuous process improvement.

• Experience working on multiple concurrent projects

Near-term objectives:

• Develop thorough understanding of Service Desk ticketing process and related CRM functionality

• Partner with Stakeholders regarding Service Desk tickets and collaborate with Product and Engineering teams to execute on Service Desk tickets as needed

• Develop an intermediate understanding of existing processes and workflows around divisional operations specifically where they are supported by the Product and Engineering team.

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Required Experience:

IC