MAP Emergency Response Unit Dispatcher - New Orleans
MAP Emergency Response Unit Dispatcher - New Orleans
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Job Description
Position Description
Are you looking for a career where you can make a significant impact every day Explore this opportunity to become a DOTD Motorist Assistance Patrol (MAP) Emergency Response Unit Dispatcher in New Orleans Louisiana.
Sercos MAP Dispatchers monitor video images to detect and verify crashes debris abandoned or disabled vehicles and hazardous and non-hazardous spills on roadways. They provide this information to DOTD personnel statewide local law enforcement and other first responders to assist in safely clearing and reopening the roads.
Serco supports the Louisiana Department of Transportation and Development (DOTD) in its initiative to enhance the Transportation Management Center (TMC) operations and improve coordination with partners in responding to road incidents. We achieve this goal with an experienced and highly trained team of MAP Dispatchers. The team works closely with DOTD personnel statewide local law enforcement and other first responders daily.
As a Dispatcher you can expect to:
- Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras Digital Message Signs (DMSs) ramp meters emergency crossover gates and other technologies related to devices that may form part of an Intelligent Transportation System (ITS).
- Monitor video images to detect and verify incidents such as debris abandoned or disabled vehicles and hazardous or non-hazardous spills.
- Use ATMS iNet software to log confirmed incidents construction and maintenance lane closures.
- Utilize Global Positioning System (GPS)-enabled software to track the location of Motorist Assistance Patrol (MAP) vehicles directing resources to where they are most needed.
- Communicate and dispatch MAP units via radio landline or phone using standard protocol to the locations of road hazards and incidents providing clear accurate directions to the location and an accurate description of the incident as advised by public safety entities or Department personnel.
- Communicate via radio landline or phone with law enforcement EMS fire departments or towing services; provide clear and accurate information regarding incidents and the required response.
- Communicate via radio landline or phone with Department personnel statewide including Maintenance and Construction personnel ITS Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents traffic road maintenance construction activity and related weather conditions.
- Input repair tickets for malfunctioning ITS equipment.
- Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and using proper 10-codes.
- Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.
- Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or a specified region as determined by LSP. Confirm activation with DOTD and LSP.
- Receive a call from Zetron indicating a high-water level and communicate this information to the appropriate DOTD District staff.
- When alerts are canceled clear messages from all activated DMS and email reports to the Special Alert Group.
- Coordinate and collaborate with ITS personnel District Traffic Operations Engineers Department Operations staff relevant local agencies other authorities and towing and wrecker companies to manage and clear traffic incidents.
- Support all emergency/special events operations such as severe weather events and special events that generate high traffic volume such as mobile operations and political rallies.
- Log potential and confirmed incidents construction and maintenance closures using ITS software.
- Monitor weather conditions for potential traffic problems and make necessary communications to take appropriate actions. Update entries/information on the website.
- Complete annual one-day ride-along with MAP units.
- Answer phones to provide information or assistance to motorists DOTD personnel or other agencies regarding traffic and road conditions; direct calls to the appropriate personnel in traffic operations the ITS Section or take necessary action.
- Perform clear and concise recordkeeping logging of required information equipment checks data gathering and updating of manuals and contact lists that include all pertinent information.
- Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.
- Perform Traffic Management (TM) operations incident management travel information dissemination and customer service tasks not explicitly identified that fall within the projects scope.
Qualifications
To be successful in this role you will have:
- High School Diploma or GED
- Technical skills and knowledge acquired from prior communications experience or on-the-job training.
- Ability to verbally communicate effectively under stressful conditions is a must.
- Ability to type and operate CAD systems CCTV computer programs/systems and radio equipment.
- 02 years of customer support or equivalent experience within the last three years.
- Availability to work in shifts that cover 24/7 operations and various schedules including nights weekends holidays and state of emergency. Shifts are 12 hours.
- English-language speaking and writing skills to compose clear and concise sentences without errors in spelling or grammar.
- Ability to complete and pass the 5-week (paid) training.
Additional desirable qualifications:
- 1-2 years prior police/emergency response dispatching experience
- Knowledge of Public Safety operations.
This position is contingent upon your ability to pass a pre-employment criminal history check and drug screen.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group plc. In North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at option 1. Please note due to EEOC/OFCCP compliance Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
Employment Type
Full-Time
