Director of Integrated Facilities Management - Atlanta, GA
Director of Integrated Facilities Management - Atlanta, GA
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1 Vacancy
Job Description
Intro
At Cortland you map the story of your success. We dont adhere to the status quo we love outside industry perspective and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily our high performance continues to drive exponential growth and we invite youto join us on our journey towards real estate excellence.With tools and guidance to sharpen your skills you can forge your own career path love what you do and let it show.
Job Overview
As Director Integrated Facilities Management you will partner with the VP Integrated Facilities Management and play a critical role in building and directing a scalable centralized world class facilities function including focus areas of Preventative Maintenance Turn Teams (MRO) and Project Teams. You will be a liaison and business partner to the Managing Directors Directors of Operations etc. and a subject matter expert in the areas of facilities maintenance customer and client service financial management budgeting and reporting CMMS/work order/service request systems implementation optimization reporting and analyses.
Roles You Will Play
Responsibilities Include:
- Support compliance with Cortland standards in facility management financial management and operational policies and procedures
- Lead programmatic evaluation of current service request processes tools systems reports and metrics.
- Determine gaps challenges opportunities and improvement areas in the service request sphere design recommend and implement approved solutions and improvements.
- Review existing R&M service data in current systems for validity integrity and accuracy. Report on identified problem areas within datasets with improvement plans to salvage usable data for go-forward trend analysis.
- Determine if redesign and/or repopulation of existing service request tools (OneSite SightPlan) are viable to serve the future state IFM goals and objectives; and if not can improvements be made to improve data usability in the short term while final CMMS solution is identified purchased implemented etc.
- Heavily involved with the thought leadership scoping evaluation set up build out rollout and implementation of new CMMS platform; as well as LCAM tools and functions.
- Partner with Building Automation IT Procurement Facilities etc. to lead efforts in CMMS compatible smart sensor technology.
- In conjunction with market leaders evaluate current SLAs and KPIs for R&M services delivery and determine what if any improvements are necessary.
- Work with Market Community Leadership Investments CPAT Facilities etc. to support due diligence efforts asset inventory process LCAM development site inspections (including templates cadence expectations etc.).
- Manage Facilities Coordinator for service request triage follow up and tracking as well as vendor scheduling and coordination.
- Support centralization process and pilot programs for preventative maintenance (HVAC water heater) and turn teams where density allows.
- Partner with Ancillary Services and Procurement regarding centralization and/or consolidation of soft-services janitorial/housekeeping landscaping pest control waste services (to include Valet Waste) etc.
- Support definition and buildout for potential IFM SMEs for inclusion in portfolio wide COE teams.
- Able to effortlessly work across teams (Cortland in-house Cortland partners vendors et al) as well as up and down the org charts.
- Effectively manage an industry-leading preventive maintenance program once instituted.
- Build relationships across the organization to advance initiatives.
- Provide thought leadership and strategic vision to all Facilities-related projects.
- Challenge industry standards and optimize wherever possible.
Support Facilities and Service teams as needed regarding:
- Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly
- Assess and implement insourcing opportunities
- Optimize site service and support teams to optimize NOI
- Mainain client satisfaction with delivery of facility management services and support programs to increase customer satisfaction
- Enforce all company policies and training requirements regarding safe and efficient operations and work practices
The Impact You Can Make
- Building a world-class centralized facilities management platform for Cortland
- Consistently delivering high quality services that meet community satisfaction
- Enabling cost-effective scaling of centralized facilities management that is a competitive differentiator and supports Cortlands growth trajectory
Building Blocks of Success
- Stellar 10 years experience in progressively responsible facilities roles
- Experience with facilities management software used in Real Estate in broader industries (i.e. CMMS systems smart sensor technology project planning LCAM tools etc.)
- Experience directing large complex geographically dispersed matrixed teams including guidance management and development of those teams
- Nimble and adaptable leader with the ability to successfully execute at strategic tactical and granular levels
- Solid ability to manage project team members and advance design work
Outro
We create reimagine and manage apartment communities for residents nationwide. Headquartered in Atlanta GA we have communities and regional offices all over the country as well as overseas. From product design and procurement to general contracting and property management we do it all to make sure our communities are the perfect setting for living life to its fullest.
Our success is fueled by our belief in a better life where hospitality is always a given each detail is worth a second thought and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents associates and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please emailor call 404.965.3988.
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of
all persons hired to work in the United States.
Required Experience:
Director
Employment Type
Full-Time
