Keyholder

Work Location

Keyholder (KH)

Spiritleaf is seeking a dedicated and experienced Keyholder to become a valued member of our team. This position involves working across both our Spiritleaf Airport and Spiritleaf Whyte Avenue locations. Flexibility is key as the schedule will include a variety of shifts at each store.

Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

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Role and Responsibilities

The Keyholder role includes but is not limited to:

Customer Offering:

Greet customers upon entrance engage in meaningful conversations and build relationships to understand their specific needs.

Facilitate a welcoming and positive atmosphere for everyone in the store.

Educate customers on cannabis products strains consumption methods and safe/responsible usage.

Day-to-Day Operations:

Promote our culture and brand by participating in merchandising and promotional activities.

Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.

Maintain a high level of product and service knowledge staying informed on cannabis industry legislation trends and new products.

Conduct routine store maintenance to ensure cleanliness organization and a professional environment.

Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.

Monitor inventory levels assist with inventory counts and re-stock products regularly to maintain stock availability.

Regulatory Adherence:

Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:

o BC: Selling It Right Certification.

o AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.

o SK: Cannabis Retail Training Program (CRTP).

o MB: Cannabis Retail Worker Training Program (CRWTP).

o ON: CannSell Certification.

Support and promote Nova Cannabiss and respective provincial regulatory bodies (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.

Follow all Occupational Health and Safety (OH&S) policies and procedures.

Uphold Nova Cannabiss policies standard operating procedures (SOPs) and best practices.

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Experience and Qualifications:

Minimum: 2 years of customer service experience.

Minimum: 2 years of retail and/or hospitality experience.

Cannabis liquor or healthcare experience is preferred.

High School Diploma or equivalent.

Mandatory Certifications by Province:

o BC: Selling It Right Certification.

o AB: SellSafe and Qualified Cannabis Worker (QCW).

o SK: CRTP Certification.

o MB: CRWTP Certification.

o ON: CannSell Certification.

Ability to pass a Criminal Record Check.

Working knowledge of provincial cannabis regulations and safe handling requirements.

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Personal Characteristics and Requirements:

Strong customer service skills: positive attitude charisma and confidence in engaging with customers.

Quick thinker with creative problem-solving skills.

Open-minded and proactive in identifying ways to improve processes and customer experiences.

Passionate about creating a safe positive and tailored experience for every customer.

Excellent communication skills (both written and verbal) and professional demeanor.

Team player dedicated to supporting the stores success and goals.

Upholds ethics confidentiality and demonstrates a high level of discretion.

Reliable responsible and detail-oriented.

Age Requirement: Must be 18 years or older (19 in BC).

Reliable transportation to and from work.

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Job Type:

Part-time.

Work Location:

In person.

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Why Join Us

At Nova Cannabis were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder youll be at the forefront of this exciting industry helping customers make informed choices while driving the success of your store.