Concierge (Seasonal fixed term) - Portrush Adelphi

Nestled in the heart of Portrush on Northern Irelands stunning Causeway Coast the Marine and Lawn - Adelphi Hotel will be opening its doors in April 2025 offering a luxurious retreat with elegant design and world-class hospitality. There has never been a more exciting time to join the newly refurbished Portrush Adelphi Hotel as we embark on a new journey under the Marine and Lawn Portfolio of Hotels and Resorts.

The Opportunity

As the first point of contact for our guests this role is ideal for an outgoing welcoming and accommodating individual who is eager to create a positively unforgettable initial experience for our guests.

The role of Concierge will include but is not limited to:

• Providing a unique and stylish Concierge service with the professionalism and courtesy expected from a luxury property.
• Welcoming guests to the hotel greeting them with a smile and ensuring they feel welcome.
• Providing guests with information in relation to facilities services events and attractions travel routes and transport schedules and arranging appointments and reservations as required.
• Assisting guests with any reasonable request for hotel services and being available to assist guests at all times.
• Maintaining the security of guest property and storage areas at all times.
• Ensuring that guest concerns complaints and difficulties are dealt with promptly and professionally.
• Assisting guests on arrival and departure with luggage and rooming as required.
• Assisting with set ups as required.
• Delivering a fond farewell to our guests upon departure ensuring that their final experience is as exceptional as their first.
• Additional duties as deemed appropriate.
• There may be a requirement to undertake night shifts from time to time to cover busy periods and annual leave.

What we are looking for

• Previous relevant experience within a front facing guest service environment.
• Ability to work under pressure within a team at a fast pace.
• High standards of attention to detail.
• Strong time management skills.
• Computer literate
• Ability to demonstrate guest awareness with a passion to deliver excellent guest service and a welcoming manner.
• Excellent verbal and written communication skills.

The Perks

• Enrolment in pension from Day 1 for all eligible team members
• Meal on each shift in a dedicated team member area
• Access to everyday discounts from high street retailers
• Car Parking
• Discounted hotel room rates for you and your family across the portfolio (T&Cs apply)
• Refer a Friend Scheme just by putting a good word in for a friend you could earn some extra cash
• Incentive schemes
• Employee Assistance Programme
• Team Celebration Awards and Recognition programmes
• Access to participating in healthcare plans and insurance plans just in case
• Life Assurance
• Wagestream the ability to access your wage as you earn.

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity. We value diverse cultures ideas and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here we invite locals neighbours and international guests alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .