Remote Chat Resolution Specialist Entry-Level 2535Hour No Degree Needed Non-Phone Work from Home Jobs
Remote Chat Resolution Specialist Entry-Level 2535Hour No Degree Needed Non-Phone Work from Home Jobs
Posted on :
23-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Remote Chat Resolution Specialist Entry-Level $25$35/Hour No Degree Needed Non-Phone Work from Home Jobs
Role Overview
This is a fully remote entry-level position for individuals seeking a work-from-home job with no phone calls no experience required and no college degree necessary. As a Remote Chat Resolution Specialist youll earn between $25 and $35 per hour assisting customers through real-time chat and asynchronous email support. This opportunity is perfect for detail-oriented applicants who enjoy problem-solving in a quiet focused environment. Youll receive full training work flexible hours and be part of a growing global support team without needing to interact over the phone.
The Client and amp; What Youll Be Doing
Our client is a rapidly expanding digital services company supporting online education providers subscription platforms and lifestyle ecommerce businesses. As part of their written support team youll be responsible for resolving customer concerns strictly through written communication channels. Common requests include account access troubleshooting shipping updates subscription changes and product FAQs. The client emphasizes a professional tone helpfulness and accuracy. Youll use proprietary software to manage conversations apply templates and document outcomesall while working from your personal device.
Primary Job Tasks
Handle incoming live chats from customers needing real-time assistance with account billing or product usage questions.
Respond to email tickets submitted through the support portal ensuring all responses are personalized grammatically correct and complete.
Use CRM tools to research customer account history access past communications and apply resolutions based on written SOPs.
Adhere to internal standards for chat response time email resolution windows and ticket closure procedures.
Follow writing tone guidelines provided by each brand adjusting your style depending on whether the brand is formal casual or friendly.
Use macro templates for common questions but personalize each reply to reflect the customers individual situation.
Escalate complex or policy-exceeding cases by tagging internal leads and summarizing the issue accurately within the ticket.
Participate in asynchronous peer review and writing workshops designed to improve written tone issue navigation and resolution quality.
Monitor your open ticket queue throughout your shift prioritizing based on age and urgency.
Contribute to documentation improvements by flagging unclear FAQs or identifying gaps in internal help centers.
Report software bugs or platform errors encountered during support interactions to the tech support liaison.
Submit a brief shift summary documenting trends repeated issues and unresolved cases for team visibility.
A Typical Shift Breakdown
Early in Your Shift
Youll log in review internal announcements and open the email queue to clear overnight or early-morning tickets. After warming up with some email responses youll check the live chat dashboard and begin accepting new chats as they come in.
Mid-Shift Workload
This is your busiest period. Youll be handling 34 live chats while continuing to work through the email backlog. Customers may reach out with urgent subscription concerns complaints or feature requests. Youll rely on saved replies and the knowledge base but must always adapt your tone.
Wrapping Up
In your final hour youll close all active chats assign any pending cases to the proper team and complete your shift notes. Youll summarize your performance dashboard and mark priority tickets for morning review.
Who Were Looking For
No experience requiren to all job seekers
No college degree necessary
Excellent written English and grammar
Comfortable typing at 40 WPM
Calm solution-oriented attitude even in tense situations
Strong attention to detail when writing or reviewing tickets
Self-disciplined and focused in a remote work environment
Reliable access to a personal computer and internet connection
Available for part-time or full-time shifts including weekends
Coachable and open to constructive feedback
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Accuracy is everything in chat work. Proofread your replies before hitting send. Use keyboard shortcuts to increase your speed without sacrificing quality.
Learning Product Details
Each brand you support will come with its own documentation. Bookmark help center articles and practice navigating the internal guide using keyword searches.
Written Tone and Customer Care
You must strike a balance between efficient and empathetic. Customers should feel like theyre chatting with a real person not a bot. Be patient avoid sarcasm and use positive language.
Managing Live Workload
Multitasking is part of the job. Use browser tabs efficiently color-code tickets if the CRM allows and create a rhythm between chat and email queues.
Handling Remote Independence
No one will be watching you workbut your ticket reviews will show how well youre doing. Stay consistent stick to your schedule and communicate if youre behind or overwhelmed.
Growing With Feedback
Weekly writing audits include tone clarity and solution accuracy. Top performers use these reviews to level up earn bonuses and move into training or documentation roles.
Getting Started with the Client
Initial Application
Submit your resume and complete a brief skills form outlining your availability and work-from-home setup.
Written/Typing Skills Assessment
Youll complete a chat simulation that evaluates your grammar tone and ability to resolve issues in writing.
Interview or Chat Simulation
Candidates advancing to the next round will complete a live chat role-play with a hiring specialist.
Remote Training (Paid)
Accepted applicants begin a structured onboarding sequence 35 days) covering tools brand tone resolution processes and ticket handling best practices.
Trial Period With Coaching
Youll work under mentorship for your first 10 shifts with written evaluations provided every day. Coaching focuses on tone response quality and ticket tagging accuracy.
Ongoing Work Assignment
Once training and the trial are complete youll receive regular shifts with access to additional learning internal promotion tracks and performance-based bonuses.
Workplace Environment
The client promotes a quiet structured remote-first workplace. Agents communicate primarily through written channels like Slack Notion and HelpScout. Training reviews and promotions all happen asynchronously. Youll rarely need to attend meetings and most coaching is delivered via written documentation and annotated chat reviews. The team prioritizes focus consistency and written excellence.
Perks and Extras
Paid remote training
No phone work100 written support
Flexible scheduling in all time zones
International applicants welcome
Monthly writing-based performance bonuses
Equipment stipends after 30 days of successful work
Free access to writing and support software (Grammarly TextExpander etc.
Career paths into QA editing or documentation leadership
Why This Role May Be the Right Fit for You
This is an excellent role for anyone looking for a quiet professional work-from-home job with no phone requirements and no degree needed. Youll develop highly marketable digital writing and customer care skills while earning consistent pay and building remote work experience. Whether youre transitioning careers reentering the workforce or just looking to work from home without dealing with voice calls or sales this chat-based job offers everything you need to succeed from Day One.
Applicant Questions Answered
Is this role phone-free
Yes. All customer support is delivered through chat and email. No voice calls required at any point.
Do I need to have worked in customer service before
Not at all. We hire based on writing skill and communication abilitynot your resume history.
Is this a real job with hourly pay
Yes. You are paid per hour worked including training and coaching sessions.
How flexible is the schedule
Very. Youll choose from available shifts in your region and may adjust over time.
Can I work from outside the U.S.
Yes. As long as your time zone aligns with the companys needs and you have stable internet location is flexible.
What tools will I need
A desktop or laptop computer with Chrome and reliable Wi-Fi. The client provides access to all needed platforms and tools.
How soon can I start
Most candidates begin training within 57 days of acceptance.
Next Steps to Apply
Submit your resume and availability now to be considered. Applications are reviewed daily and youll hear back within 72 hours. Training starts every Mondayapply today and launch your non-phone work-from-home career with no degree or experience needed.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
