Remote Customer Chat Assistant Entry-Level 2535Hour No Experience or Degree Required Work from Home Jobs No Experience Needed
Remote Customer Chat Assistant Entry-Level 2535Hour No Experience or Degree Required Work from Home Jobs No Experience Needed
Posted on :
23-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-05-2025
Job Description
Remote Customer Chat Assistant Entry-Level $25$35/Hour No Experience or Degree Required Work from Home Jobs No Experience Needed
Role Overview
We are hiring motivated individuals for a 100 remote position as a Customer Chat Assistant. This role pays $25$35 per hour and is designed for those looking for work from home jobs with no experience needed and no degree required. Youll be providing written customer support via chat and emailno phone calls no cold outreach and no in-person meetings. With full training provided this is an excellent entry point into the world of remote support offering flexible scheduling and professional growth.
The Client and amp; What Youll Be Doing
Our client is a distributed digital support company contracted by ecommerce and subscription-based brands. They partner with companies in wellness tech education and lifestyle to provide written customer service around the clock. As a Customer Chat Assistant your job is to engage with customers who reach out via live chat and support email helping them solve account access issues order problems refund requests and product inquiries. Youll use the clients dashboard documentation and templates to manage each conversation with accuracy and professionalism.
Primary Job Tasks
Respond to real-time customer chat inquiries regarding orders billing account access subscriptions and general product questions.
Manage support tickets received through email crafting well-written replies using internal tone guidelines and product references.
Navigate customer history via CRM tools and enter case notes summarizing each interaction and the actions taken.
Personalize macro responses and templates to ensure every customer receives thoughtful accurate support tailored to their situation.
Maintain an average first response time under 60 seconds for chats and 30 minutes for emails during your shift.
Escalate advanced or policy-sensitive issues to Tier 2 support using the internal tagging and transfer protocols.
Keep detailed records of customer problems tagging conversations for future review and identifying patterns or recurring issues.
Attend asynchronous coaching sessions and participate in optional peer training groups to improve tone grammar and ticket handling.
Stay updated on brand policy changes and product updates through the daily internal announcement feed.
Monitor performance dashboards to meet individual goals and contribute to overall team quality standards.
Suggest improvements to templates or knowledge base articles when customer trends reveal potential updates.
Follow shift check-in and checkout procedures and log any open cases at the end of your shift for handoff to the next team.
A Typical Shift Breakdown
Early in Your Shift
Youll begin by reading overnight policy changes or announcements then jump into email tickets from customers awaiting replies. These may involve refund requests or questions about promotions.
Mid-Shift Workload
Chat volume increases during peak hours. Youll handle several simultaneous conversationsresolving issues related to shipments password resets and account modifications while also working through the email queue.
Wrapping Up
Toward the end of your shift youll close out active chats write summaries for unresolved tickets and mark anything needing follow-up. Youll log your daily recap highlighting volume handled and any customer trends worth sharing with the team.
Who Were Looking For
No experience needen to all candidates
No degree required
Strong written English communication skills
Typing speed of at least 40 words per minute with good accuracy
Friendly and patient tone when replying to customers
Ability to manage multiple conversations and tasks at once
Self-motivated and focused during independent remote work
Familiar with using browsers chat platforms and email systems
Access to a laptop or desktop computer with high-speed internet
Willing to receive and apply ongoing written feedback
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Youll spend your shift typing so fluency in English and good grammar are essential. Avoid abbreviations use proper punctuation and match the brand tone.
Learning Product Details
Training provides documentation and live tools help answer questions but the best agents take notes and learn the most common customer issues quickly.
Written Tone and Customer Care
You are the voice of the brand. Be warm clear and professional. Avoid robotic repliespersonalization goes a long way toward creating great customer experiences.
Managing Live Workload
Multitasking is a skill. Keep tabs organized pace yourself and use saved replies where appropriate without sounding canned. Focus on resolving not just responding.
Handling Remote Independence
No managers looking over your shoulder. You must hold yourself accountable to clock in follow protocols and ask for help only when necessary.
Growing With Feedback
Youll receive reviews on ticket quality. The more you apply these insights the faster youll grow. Promotions and bonuses are tied directly to progress.
Getting Started with the Client
Initial Application
Submit your resume and basic availability. Youll be asked to verify your internet speed and share your working hours preference.
Written/Typing Skills Assessment
A short live chat simulation and email response exercise will be used to evaluate tone structure and typing ability.
Interview or Chat Simulation
Select candidates are invited to complete a second more in-depth written simulation with follow-up coaching.
Remote Training (Paid)
Training runs for 35 business days. It includes tone coaching product walkthroughs and platform orientation. All training is paid hourly.
Trial Period With Coaching
Youll begin a monitored 10-shift trial with daily evaluations and Slack-based mentorship to help you improve quickly.
Ongoing Work Assignment
After your trial youll receive regular shifts and performance goals. Continued support is provided through optional workshops and quality assurance reviews.
Workplace Environment
This is a writing-first async support environment. Youll work independently but have access to chat support from leads and teammates. Weekly updates are shared in Slack and everything from training to performance tracking happens in writing. The team culture values clarity independence and ongoing learning.
Perks and Extras
Paid remote onboarding and training
Flexible scheduling with weekend and evening shifts available
100 non-phone support role
Bonuses tied to quality and attendance
Grammarly Premium and writing tools provided
Equipment reimbursement after 30 days
Advancement opportunities into content QA and team lead roles
International applicants welcome
Why This Role May Be the Right Fit for You
If youre looking for a remote job that pays well doesnt require a degree and lets you avoid voice or phone-based support this is it. Youll build real skills in writing customer service and digital communicationall while working from your own space on your own time. If youre a good communicator and a reliable worker you can thrive here.
Applicant Questions Answered
Do I need a college degree or job history
No. We assess based on communication ability not education or employment history.
Is this a voice or phone-based job
No. This is entirely writtenchat and email only.
Can I apply from outside the U.S.
Yes. This job is open to applicants worldwide provided you have a good internet connection and can work set hours.
How soon can I start
Most candidates begin training within one week of application acceptance.
How do I get paid
Youre paid hourly for all shifts training and coaching. Pay cycles are weekly or biweekly depending on your region.
Will I have support during shifts
Yes. Team leads are available via chat and youll have access to a searchable help center and active support channels.
Next Steps to Apply
Click below to submit your application. Youll be prompted to complete a short writing simulation and share your availability. If selected well contact you within 4872 hours. Start your remote career todayno degree no experience and no phone calls required.
Employment Type
Full Time
Key Skills
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