Remote Support Chat Coordinator 2535Hour Fully Remote No Degree Required Remote Jobs No Experience No Degree
Remote Support Chat Coordinator 2535Hour Fully Remote No Degree Required Remote Jobs No Experience No Degree
Posted on :
23-05-2025
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1 Vacancy
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Job Description
Remote Support Chat Coordinator $25$35/Hour Fully Remote No Degree Required Remote Jobs No Experience No Degree
Role Overview
Were hiring for a Remote Support Chat Coordinator position that offers $25$35 per hour and requires absolutely no previous work experience or college degree. This is a fully remote entry-level job designed for individuals looking to begin a work-from-home career. All communication happens via textno phone calls no video meetings and no in-person contact. Youll support customers through web chat and email helping them resolve common issues while building professional skills in digital support and online communication.
The Client and amp; What Youll Be Doing
Our client is a global customer service outsourcing firm that supports digital-first companies in retail tech education and wellness. These brands rely on around-the-clock support to keep their customers happy and engaged. Your role will involve answering live chat questions responding to email tickets and using a customer support dashboard to manage inquiries and solve problems. Tasks will include everything from order tracking and password resets to refund requests and subscription management. Everything is done in writingand full training is provided.
Primary Job Tasks
Respond to customers through a live chat platform addressing questions related to orders account status billing and product information.
Monitor the email support queue and send well-written tone-appropriate replies using client-provided documentation and templates.
Use CRM software to locate customer accounts update ticket statuses and enter case notes after each interaction.
Follow established workflows and escalation protocols for complex or sensitive customer issues.
Use saved replies (macros) and internal help docs to assist with common questions while adding personalization to make each customer feel supported.
Maintain response time standardstypically under 60 seconds for chat and within 3045 minutes for email.
Keep track of repeat issues or service complaints and report them to supervisors through internal channels.
Communicate asynchronously with team leads and other agents using Slack Notion and other chat-based tools.
Participate in weekly written reviews of your chats and tickets to continuously improve message clarity and tone.
Suggest updates to templates or documentation if you encounter knowledge gaps or unclear policies.
Attend optional workshops to build skills in writing time management and remote workflows.
Provide shift handoff summaries that document unresolved tickets flagged issues or pending customer responses.
A Typical Shift Breakdown
Early in Your Shift
Start by reviewing the daily announcements and logging into all necessary platforms. Youll begin by handling flagged email tickets or following up on overnight messages that need closure or updates.
Mid-Shift Workload
Youll be balancing 24 active live chat sessions while continuing to monitor and respond to the email queue. This is when the highest number of new tickets arrive. Keep responses clear friendly and personalized.
Wrapping Up
Youll close out remaining conversations tag unresolved tickets with follow-up notes and submit your shift report. Make sure to notify your team of any open issues that require review on the next shift.
Who Were Looking For
No degree or previous job experience required
Clear professional written communication skills
Typing speed of 40 words per minute recommended
Friendly tone calm problem-solving attitude
Self-motivated and dependable in an unsupervised setting
Familiar with email browsers and basic online tools
Comfortable multitasking between live chats and ticketing systems
Access to a laptop or desktop computer and high-speed internet
Available 15 to 40 hours per week including evenings or weekends
Willing to participate in written feedback and improve through coaching
Tips for Performing at a High Level
Writing and amp; Typing Fluency
This role is all about written communication. Be concise but complete. Always check grammar and clarity before sending replies. Use brand-approved phrases to maintain consistency.
Learning Product Details
You dont need to memorize everything. The company will provide searchable help docs macros and brand voice guidelines. Learn where to find the right answers and practice navigating documentation efficiently.
Written Tone and Customer Care
Youre the first point of contact for customers. Always be empathetic respectful and cleareven if the customer is frustrated. Keep your tone warm and solution-oriented.
Managing Live Workload
Stay organized. Use a two-monitor setup if available close completed chat tabs and group tasks by urgency. Keep notes to track ticket context and prevent confusion.
Handling Remote Independence
Theres no boss hovering over your shoulder. Manage your time stay focused and meet your goals. Ask for help through the proper channels if needed but rely on internal guides first.
Growing With Feedback
Feedback isnt just about performanceits your path to raises and promotions. Each review is an opportunity to grow your skills and expand your role.
Getting Started with the Client
Initial Application
Submit your resume and fill out a short availability form. No cover letter is required. Just show that you meet the technical and availability requirements.
Written/Typing Skills Assessment
Youll be asked to complete a short simulated chat and email scenario. This is used to evaluate tone writing style and how well you follow directions.
Interview or Chat Simulation
If selected youll participate in a 30-minute written chat interview. This mirrors the type of conversations youll be handling on the job.
Remote Training (Paid)
Training is delivered online over 34 days. Youll learn the tools workflows client expectations and how to respond using brand voice. Youre paid for all training hours.
Trial Period With Coaching
The first 1012 shifts are considered a trial. Youll work under the guidance of a QA lead who will provide daily written feedback on your chats and emails.
Ongoing Work Assignment
Once your trial is successfully completed youll be assigned consistent shifts and become eligible for bonuses and promotions based on ticket quality and attendance.
Workplace Environment
The client operates a remote-first culture built around asynchronous work. There are no scheduled meetings phone calls or video requirements. Performance is tracked through written metrics. Agents communicate via internal tools like Slack with access to documentation and help channels around the clock. Youll be part of a global team working independently with mutual respect and a shared focus on clarity consistency and quality.
Perks and Extras
Paid onboarding and training
Flexible shifts that fit your lifestyle
Work from anywhere with stable Wi-Fi
Zero phone calls or meetings
Monthly performance bonuses
Grammarly Premium and TextExpander access
Equipment stipend available after 30 days
Advancement into QA coaching or documentation roles
Why This Role May Be the Right Fit for You
You dont need a polished resume a degree or customer service experience to succeed in this job. If youre someone who writes well follows directions and takes pride in helping others you can do this joband do it well. Its perfect for parents freelancers remote job seekers or anyone ready to transition into online work. Youll gain confidence independence and new digital skillsall while earning reliable above-average pay from home.
Applicant Questions Answered
Is this really entry-level
Yes. Youll be trained on all systems and processes. All you need is basic typing ability and professionalism.
Will I have to speak with customers by phone
No. This job is 100 written communication onlychat and email support only.
Do I need a college degree
No. We do not require or prioritize formal education. Your ability to communicate clearly is what matters.
Is international work allowed
Yes. As long as your internet is stable and your availability matches shift needs global applicants are encouraged to apply.
Can I set my own schedule
Youll choose from available shifts. Most schedules are consistent week-to-week with some flexibility to make changes monthly.
When does training begin
Accepted applicants typically begin paid training within 35 business days of acceptance.
Next Steps to Apply
Submit your resume and take the brief writing test now. Qualified candidates will be contacted within 4872 hours to schedule onboarding. Dont waitthis is one of the most accessible and well-compensated work from home jobs with no experience or degree required. Apply today and take the first step toward building your remote career.
Employment Type
Full Time
Key Skills
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