Director, Account Management - HCS

Director Account Management HCS
Human Capital Solutions

Are you passionate about driving strategic partnerships that elevate the employee experience
Are you motivated to lead client relationships that deliver measurable outcomes for large organizations

About Conduent Human Capital Solutions

Conduents Human Capital Solutions (HCS) empower CHROs to deliver meaningful employee experiences by transforming complex HR and benefit programs into streamlined AIdriven solutions. We help employees make better decisions across the employment lifecyclefrom health and financial wellbeing to career developmentwith over 60 million global interactions annually.

With over 35 years of experience and a global delivery footprint our scalable techenabled services reduce costs increase efficiencies and enhance employee journeys across diverse industries including healthcare manufacturing hightech public sector and more.

Responsibilities:

• Leading strategic client relationships ensuring satisfaction retention and account growth
• Partnering with Delivery to driveperformance and overseeing endtoend execution of contracted services
• Building executivelevel partnerships and serving as a trusted advisor to CHROs and client stakeholders
• Aligning internal delivery operations and technology teams to clientspecific goals and outcomes
• Conducting quarterly business reviews and presenting key insights value metrics and roadmap progress
• Identifying and developing growth opportunities within existing accounts including upsell and crosssell strategies
• Managing contract renewals pricing discussions and change request processes
• Overseeing issue resolution mitigation planning and performance escalations
• Supporting transformation initiatives to optimize HR payroll benefits and learning services
• Contributing to internal knowledge sharing and best practice development across the Account Management team
• Strategy focused by staying uptodate on industry trends and competitor analysis to inform client strategies
• Collaborating closely with internal teams (Client Partner Sales Marketing Product Operations) to deliver solutions that exceed client expectations.

Requirements:

• Bring 10 years of experience managing enterprise client relationships within HR outsourcing benefits administration or related areas
• Demonstrate success in leading highvalue complex accounts and delivering measurable business results
• Communicate effectively with senior executives and internal crossfunctional teams
• Understand HR processes service delivery models and the employee experience lifecycle
• Apply strategic thinking to solve problems and deliver valueadded solutions
• Lead collaborative teams across service delivery product and operations
• Navigate contractual terms service level agreements and operational governance
• Deliver polished business reviews and executive presentations with confidence
• Hold a Bachelors degree in Business HR or a related field (Masters preferred)
• Travel as needed to maintain strong client relationships and onsite presence

Flexible Working

At Conduent we value individuality and flexible working arrangements. In this role you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your worklife balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with awardwinning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an awardwinning culture that values diversity and inclusion.

Join Us:

At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us youll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients in our communities and for the millions of people we serve.

With over 50000 associates in 24 countries youll be part of a global team thats shaping the future for the company and for yourself.

Pay Transparency:Certain jurisdictions require the disclosure of compensation and benefitsrelated information. For this position actual salaries will vary and may be above or below the range based on factors including but not limited to location experience and performance. In addition to base pay this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($122250 $140000)