Senior Inbound & Outbound Sales Manager
Senior Inbound & Outbound Sales Manager
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Job Description
We are looking for a Senior Inbound & Outbound Sales Manager to join our growing team! In this role you will define and execute effective sales channel management practices to increase sales order completion and maximize revenue. You will create outbound and inbound strategies to sales conversion completion rates and revenue. You will also be responsible driving the effectiveness efficiency and scalability of our revenuegenerating teams and aligns sales strategy with execution.
As a Senior Inbound & Outbound Sales Manager your duties and responsibilities will include:
- Responsible for inbound and outbound sales contact center service excellence in daytoday operations along with training growth and development
- Partners with key leaders across the organization to set the strategy vision and direction for the Inbound and Outbound Sales Channels
- Drives continuous improvement and enables performance improvement
- Ensures strategy and initiatives are aligned with the organizations broader purpose
- Leads a team of highperforming Sales Channel Managers driving excellence every day by holding the team accountable for metrics and resultsoriented datadriven performance based on industry standards
- Ensures outsourced BPO partners represent the brand professionally and meets performance and operational standards
- Drives continuous improvement of the centers by staying abreast of new practices partners technologies training and development and process transformation
- Creates a highperforming culture rooted in listening empathy and problem resolution that improves representative satisfaction and customer satisfaction
- Proactively leverages data and insights to identify business trends and opportunities for improvement and recommends solutions to accelerate sales and revenue growth
- Ensures necessary coaching growth and development of staff and partners
- Collaborates with support peers and key partners across the company to resolve barriers that are preventing sales and revenue growth
- Builds strong partnerships with support and shared services staff to ensure awareness of key initiatives that may affect sales and contact volume prepares staff for new initiatives launch programs and promotions
Qualifications :
WHAT IT TAKES TO CATCH OUR EYE:
- Bachelors Degree or equivalent experience
- 10 years of experience leading and or managing a team
- 10 years of experience managing leading and supporting Inbound & Outbound Sales Programs
- 10 years of experience leading contact centers and BPO vendor management organizations
- Experience developing and implementing contact center and/or sales channel performance improvement strategies
- Experience improving customer experience and service strategies
- Experience developing implementing and tracking KPIs
- Strong customer focus and proven customer advocacy
- Knowledge of key elements that comprise the endtoend customer experience
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to document prepare and present datadriven presentations
- Ability to make decisions and solve problems while working under pressure
- Ability to prioritize and organize effectively
- Proven track record of developing staff and maintaining a high standard of employee relations
- Knowledge of broadband products and services
- Strong business planning and forecasting skills
- Ability to serve as a visionary and think strategically
- Ability to lead large change initiatives
- Ability to foster teamwork and build a strong culture of collaboration
BONUS POINTS FOR:
- Masters Degree
- Workforce Management Experience
- Internet ISP Telco or Cable industry experience
#LISS1
Additional Information :
WHY JOIN US
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or fieldbased depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and highquality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants please take a moment to review our Privacy Notices:
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
