Technology Support Analyst I â English & French Support
Technology Support Analyst I â English & French Support
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a good fit for this position
- You must have a minimum of 5 years of experience in a direct enduser support role.
- This position requires a highly motivated individual you must be proactive enthusiastic agile show initiative and be good at multitasking.
- Are you organized and detailoriented This position requires someone who notices the little things and triplechecks processes and information for compliance and accuracy.
- You must be able to identify roadblocks craft comprehensive solutions and deliver successful outcomes.
- Though we are a fastpaced company we pride ourselves on a flexible work environment and excellent team culture.
- Proficiency in English and Canadian French (Quebec) at a professional level.
Responsibilities
- Providing remote virtual telephone chat and email support for employees for companyissued/approved computer systems devices and applications.
- Provide IT support to native English and French speakers ensuring service quality in accordance with ITIL guidelines.
- Troubleshooting problems and providing immediate resolution or performing additional research as needed to resolve issues.
- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention.
- Creating and managing detailed tickets documenting requests troubleshooting and resolution of requests.
- Escalate as it fits the situation to Tier II agents or as per Tier I leads instructions.
Qualifications :
Essential Knowledge Skills and Qualifications
- Proficiency in Microsoft Office 365 (Outlook Excel Word) and Microsoft Windows 11.
- Expertise in cloudbased storage systems including Box and Adobe Cloud products.
- Strong knowledge of Azure Active Directory (Azure AD) Intune M365 Admin Console and Exchange.
- Experience with ServiceNow or comparable ITSM Systems.
- Excellent troubleshooting and analytical skills with the ability to independently diagnose and resolve issues without solely relying on documented solutions.
- ITILv4 Certification is a plus.
- Bachelors degree preferred.
- Minimum of 23 years of job stability in a corporate support environment.
Other Requirements
- Location: Mexico Colombia Canada
- Language Skills: Professional fluency in English and Canadian French (Quebec) with a minimum proficiency of B1 preferred; however C1 proficiency for both languages is highly preferred.
- Travel: None.
- Remote work requires a stable highspeed internet connection and quiet working environment.
Additional Information :
Some of the Benefits We Have Include
J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.
- Our flexible work environment allows employees to work remotely when needed
- Medical Dental and Vision Insurance
- Commuter Benefit
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
By submitting your application you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.
Please explore what were all about at .
EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you are an individual with a disability and would like to request for a reasonable accommodation please email and include Applicant Accommodation within the subject line with your request and contact information.
#LISC1
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
