Security Operations Coordinator - Chicago, IL
Security Operations Coordinator - Chicago, IL
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Job Description
Overview
MarksmanTitan Security Group is built on serving our clients and building careers just like yours. We are trusted by some of the most wellknown companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support.
Named as a nationally recognized Top Workplace in 2024 and 2025 MarksmanTitans customized approach to security services will provide you with the opportunity to learn grow and succeed. Our core values of Commitment Service Integrity Drive and Innovation help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career a culture of excellence and the ability to make a difference we want to talk to you!
Job Summary:
The Operations Coordinator reports to the Director of Operations and is primarily responsible for supervising the day to day security operations of Titan Security. Responsibilities include but are not limited to:
Responsibilities
- Responsible for establishing maintaining and reviewing schedules to minimize company overtime within WinTeam
- Coordinate calendars of operations team and clients
- Regularly attend and keep notes of client/operations meeting working as a liasion for the Director of Operations and Portfolio Manager
- Build improve and maintain effective relationships with both client and employees.
- Report all operational matters directly totheVice President of Operationsand/or members of senior management
- Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
- Handle any escalated security issues or emergency situations appropriately
- Monitors the quality of staff performance including review of disciplinary actions recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
- Clearly and accurately record reported data such as calloffs tardies emergencies unusual occurrences and malfunctioning of equipment.
- Coordinates and documents performance tracking of all staff personnel
- Maintain and ensure the integrity of personnel files and workforce management systems working with Account Managers and HR department as necessary
- Support HR department in review of involuntary terminations including coordinating and conducting exit interviews assisting with unemployment claims union grievances and appealsExplain company personnel policies benefits and procedures to all staff and job applicants
- Compile and prepare reports and documents pertaining to personnel activities and account trends
- Prepare correspondence and memos as needed
- Responsible for tracking company equipment in the field including technology vehicles etc. and ensuring company equipment is utilized in accordance with applicable policies
- Stays current on federal state guidelines relative our services
- Supports the organizations culture processes practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
- Flexible schedule to meet the needs of the business which includes weekends and evenings.
- Other duties as assigned
Qualifications
Education and/or Experience: High School diploma or general education degree (GED) and2 years prior satisfactory employment as a security officeror in a customer service a heavy volume call center preferred.
Must be at least 21 years of age.
Certificates Licenses Registrations: Ability to acquire and maintain a valid Illinois PERC including state accredited training requirements.
Language Skills: Must have the ability to read write speak and understand English. Bilingual considered a plus.
Computer Skills: Proficiency with Microsoft Office software scheduling software (Winteam) a plus.
Other Qualifications: Ability to pass preemployment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
Physical Demands:Standardofficeenvironment.
Salary & Benefits: Starting Salary $60k 65K based on experience: plus a metrics driven bonus structure paid time off medical insurance dental insurance paid holidays and pension/retirement benefits. Skillsenhancing training and opportunities for career growth and promotion.
EOE/M/F/D/V
#HP
Required Experience:
IC
Employment Type
Full-Time
