Resource Coordinator CDH Surgical Services Support Full-time Days

The RC Surgical Services reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Collaborates closely with Anesthesia and Surgical Services leadership to support areas that include but are not limited to: Operating Rooms Surgical Services Waiting Rooms Same Day Surgery (SDS) PostAnesthesia Recovery Room (PACU) and Central Sterile Supply (CSS).
• Unit Communication Coordination:
  • Assigns changes and effectively communicates lunch and break times to ORA and IL staff.
  • Facilitates communication between OR Anesthesia SDS PACU CSS departments and waiting areas regarding addon cases cancellations and patients bypassing PACU/going direct to units.
  • Responds to Emergency Call lights by transporting emergency carts to appropriate OR notifies managers of such developments in a timely manner.
  • Functions as department safety officer.
  • Demonstrate indepth working knowledge and expertise with clinical based computer systems.
  • Collaborates with Anesthesia and Surgical leadership to ensure all necessary supplies support and equipment are available for OR cases.
  • Primary trainer for departmental support staff.
  • Coordination of patient flow and other duties as needed.
  • Other unit communication coordination functions as needed.
• Administrative Support:
  • Produce 6week staff schedule with manager review and approval.
  • Orders unit supplies.
  • Assists manager and Operating Room Service Coordinators (ORSCs) with scheduling of conference room meetings.
  • Other administrative support as needed.
• Leadership:
  • Documents pertinent information for management followup to promote favorable outcomes and avoidance of rework; gives feedback to manager for employee evaluations.
  • Coordinates department needs for assigned shift and next shift; communicates to management regarding changes necessary to ensure sufficient staff coverage to provide timely support services.
  • Incumbents train new hires to ensure that all essential functions policies and procedures are understood and followed.
  • Prioritizes work flow and resolves issues during assigned shift relating to the transport of patients specimens belongings and surgery scheduling issues.
  • Sets the tone and models the role exhibiting professional behavior; orients staff to RC role.
  • Maintains all source documents.
• Additional Functions:
  • As required transports patients specimens and provides OR room turnover.
  • Identifies and documents opportunities for improvement in the OR Schedule Production process.
  • Compiles data & reports in support of improvement projects (e.g. on time starts).
  • Collects and compiles data to produce biweek and monthly reports for complete audit trail of all transactions.
• AA/EOE

Qualifications :

Required:

• High school diploma or equivalent.
• 35 years of relevant work experience.
• Knowledge of medical terminology.
• Basic personal computer knowledge including MS Office and cloudbased scheduling systems (e.g. Surginet OpTime).
• Types minimum of 30 WPM.
• Highly organized with attention to detail; ability to function in a fastpaced and stressful environment while performing multiple tasks.
• Strong communication skills in order to maintain high productivity and delivery of quality services.
• Sound knowledge of daily Surgical Services policies & procedures and operating service priorities.
• Ability to make complex independent judgments under time and stress constraint to both effectively coordinate resources and maintain service levels.

Preferred:

• Bachelors degree in related field.
• Team work group experience.
• Telephone and facetoface customer service experience.
• Previous hospital experience.

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial wellbeing while providing protection for unexpected life events. Please visit our Benefits section to learn more.