Card Services Coordinator - Full-Time
Card Services Coordinator - Full-Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About this Position:
The Card Service Coordinator is responsible for all administrative functions for Card programs at Wolverine State Credit Union. Responsible for assisting members with inquiries requests and/or problems in a friendly respectful courteous and professional manner. Works collaboratively to ensure the smooth daytoday operations of the card service department. Monitors a variety of reports for credit and debit cards and ATM services. Complies with Credit Union policies procedures and all federal and state regulations.
What Youll Do:
- Promptly answer calls teams messages or emails as they come in with questions regarding debit cards credit cards and ATM
- Troubleshoot and resolve any ATM/Debit/Visa denied transactions
- Process ATM/Debit/Visa card requests set up accounts and order cards
- Pull and review daily COOP and FIS reports and move funds in/out of Alloya accordingly
- Pull and save daily PRCNXX reports make member account adjustments as necessary
- Work fraud reports for Visa/Debit; call members to determine if fraud is valid replace cards and dispute for member
- Notify members if card was part of a possible data breach
- Enter travel notification requests for members
- Handle member disputes and issue conditional credit when necessary. Communicate with MasterCard and Visa regarding chargeback and representments
- Prepares and maintains requested daily monthly quarterly and yearly reporting
- Maintain scorecard rewards program
- Maintain and coordinate credit union gift card program and inventory
- Maintain card stock inventory for debit cards and VISAs
- Coordinate special projects as they relate to the Card Services/ATM department
- Balance General Ledgers that pertain to the Card Services department
- Assist with training and/or crosstraining employees for the department
- Maintain knowledge of Wolverine State Credit Union policies and procedures along with federal and state regulations
- Filling and balancing off campus ATMs
- Make adjustments for disputed check deposits as needed
- Review General Ledgers checking daily totals
- Work with ATM Check Deposit Files
- Researches new products/services to improve Card Service Department
- Attend training/educational events in office via webinar or travel
- Assists leaders of other departments with compliance policy and procedure expectations
- Participates on committees and special projects
- Seeks additional responsibilities as available
- Participates in staff meetings
- Ensures work area is clean secure and well maintained
- Other duties as needed/assigned
What youll Bring:
- High School graduate or equivalent required. Associate degree in business related area and two years of credit union or banking experience preferred
What youll Get:
(FullTime)
- Weekly Pay
- Company Paid health dental and vision insurance for yourself and any qualifying spouse/dependents(Following 90 days of employment).
- To help Prepare you for the future: 401(k) retirement plan(Following 90 days of employment).
- Paid time off: Vacation Sick leave and company paid holidays.
- Wellness reimbursement of up to $30/month (tickets to local community events approved educational events or conferences).
- Tuition reimbursement after 1 year of employment.
About Us:
Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members despite size.
Our Mission:
We are trusted and innovative financial partner empowering individuals and businesses to achieve their financial goals while strengthening our communities.
A few words from Legal:
The chosen applicant will be required to complete a Criminal History Authorization and Disclosure form allowing us to conduct appropriate background checks to determine eligibility for employment. Failure to submit documentation will result in an ineligibility for hire.Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center Voice and TTY/TDD. An EOE.
Required Experience:
IC
Employment Type
Full-Time
