Technology Management Senior Analyst - Assistant Vice President
Technology Management Senior Analyst - Assistant Vice President
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Job Description
Job Description:
Job Title Technology Management Senior Analyst
Corporate Title Assistant Vice President
Location Cary NC
Overview
As a Technology Service Senior Analyst on our Technology team you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You will have demonstrated the ability to provide outstanding customer service and support as well as the ability to work independently or as part of a team. You will be one of the first entry points into the Banks support organization providing clear guidance and advice with patience and empathy to our Investment Bank business partners. Deutsche Bank is investing heavily in technology which means we are investing in you. Join us here and you will constantly be looking ahead.
What We Offer You
We offer competitive health and wellness benefits empowering you to value life in and out of the office
Retirement Savings Plans Parental Leave and other familyfriendly programs
Onsite cafeteria health center and communal meeting areas
Active engagement with the local community through Deutsche Banks specialized employee groups
What Youll Do
Provide onsite hands on technical support and insightful advice to customers
Quickly diagnose and resolve IT issues for customers
Acknowledge and address all customer queries requirements and needs with patience and empathy
Strong understand and implementation of continual process improvement and automation
Provide guidance and training to customers on current technology and IT policies
Provide feedback on potential issues or concerns to mitigate future risks Educate customers on new technology and processes to enhance technology adoption
Skills Youll Need
Bachelors degree or equivalent required Ability to maintain composed and customer focus in high pressure situations and use discretion to determine most urgent matters that needs their attention depending on their knowledge of the Business impact of the issue/request
Ability to use your expertise and analysis techniques and procedures to understand software and hardware issues and how best to address it
Have a reasonable understanding of programming languages such as Java JavaScript VBA Perl Bash/ksh as well as Structured Query Language (SQL) (Oracle/Sybase/MSSQL)
Experience with Unix Linux and Wintel OSs monitoring tools system to system connectivity (Message Queue (MQ) sFTP JMS) Cloud platform experience desirable but not required
Experienced in production support or technical support role with strong customer centric focus in time sensitive and demanding environment
Skills That Will Help You Excel
Excellent communication skills both written and spoken
Problem Solver
Selfmotivated
Selfstarter
Expectations
It is the Banks expectation that employees hired into this role will work in the Cary NC office in accordance with the Banks hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary NCis $100000 to $142250. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.
Deutsche Bank Benefits
At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email.
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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive fair and inclusive work environment.
We are an Equal Opportunity Employer Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.
Required Experience:
Chief
Employment Type
Full-Time
