Merchant & Treasury Services Migrations Implementation Manager - Senior Associate

At the forefront of ensuring consistently high levels of client experience and continuity of service through challenging migrations this critical role is within the Central Migrations Office (CMO). You will need to build & manage strong relationships with a wide range of stakeholder groups across COS (eg Implementation Technical Implementation Client Service Support) Merchant & Treasury Services Product & Channel management in order to understand & design optimized clientimpacting migrations.

You will support with the identification analysis planning & management of all migrations that directly impact our clients & COS colleagues across all regions.

You will need to acquire expert knowledge of the firm and the many Merchant & Treasury Services products services & channels they offer and apply that knowledge to ensure best in class migration approaches whilst maintaining excellent client experience.

You will be expected to understand the detailed needs of all inscope migrations and manage them to successful completion within agreed time resourcing cost & quality parameters.

Job responsibilities

• Work closely with CMO colleagues & a wide range of key stakeholders across Merchant/Treasury Services COS and others to help identify steer & triage the design of migrations
• Take ownership of migration tasks and actions that contribute towards an effective migration design.
• Support with the production of key Central Migration Office artefacts and document the migration Design risks & key outcomes for senior stakeholders and CMO management
• Join local/regional migration meetings and forums including Working Groups to ensure migrations are properly understood and that the migration design accommodates the needs of both the underlying business & the COS organization
• Ensure all migrations meet appropriate governance and/or regulator criteria as set out by both the CMO & other appropriate stakeholders
• Support initiatives within the CMO Design Team (and the CMO more broadly) to ensure continuous improvement of our collateral artefacts and operating model
• Remain uptodate with market & industry initiatives and the launch or change to the banks digital products

Required qualifications capabilities and skills

• Excellent verbal and written communication skills to both clients and internal partners
• Good working knowledge of the wide range of products offered by Treasury & Merchant Services
• Good understanding of the COS organization & structure
• Excellent analytical skills and attention to detail required
• Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and manage to resolution
• Excellent time management and prioritization skills in a high pressure competingpriority work environment

Preferred qualifications capabilities and skills

• Strong capabilities of desktop tools including Powerpoint LLM Lucid Confluence
• Knowledge of the firms various Merchant & Treasury services payment processing environments (including back offices and reporting engines) a benefit.
• Awareness of planning and project management methodologies a benefit.
• Able to work individually or as part of a team