- Lead Daily Operations: Oversee and ensure smooth execution of frontofhouse service across all dining concepts maintaining ambiance flow and guest satisfaction.
- Team Management & Training: Coach and motivate the team through daily briefings onfloor leadership and performance development of supervisors and captains.
- Guest Engagement & Service Excellence: Build strong guest relationships handle complaints professionally and encourage return visits through personalized service and upselling.
- SOP & Service Standards: Develop clear effective SOPs for service flow upselling hygiene and grooming to ensure consistent delivery of high standards.
- Financial Oversight: Monitor daily sales labor costs beverage margins inventory and POS analytics to maximize profitability and minimize waste.
- Event & Experience Coordination: Support private events themed nights and marketing promotions while collaborating with suppliers and acting as a brand ambassador.
Qualifications :
- Experience running frontofhouse in busy qualitydriven restaurants.
- Strong service skills and team training knowhow.
- Confidence with POS reservations stock control and daily ops.
- Quick thinking calm under pressure solutionfocused.
- A natural leaderhandson confident and guestfacing.
Additional Information :
This isnt just floor management. Its your chance to take charge of a dynamic venue lead a resultsdriven team and turn ideas into action. From guest experience to upselling and cost control youll own the details and the wins every day.
Remote Work :
No
Employment Type :
Fulltime