Senior Manager
Senior Manager
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Job Description
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Were looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here youll be part of a diverse group of problemsolvers who ensure billions of transactions flow seamlessly across the worlds largest payment network
What Youll Do
Lead Investigations Use your detective skills to solve complex technical puzzles and prevent future incidents
Drive Innovation Contribute to our evolution from traditional application to cloudnative solutions
Collaborate Globally Work with talented engineers across the world to build support and deploy application services
Why Youll Love It
Growth Opportunities Regular learning sessions mentorship programs and exposure to cuttingedge technology
WorkLife Integration Hybrid work model 23 days in office with flexible scheduling
Inclusive Culture Join a team that actively promotes diverse perspectives and collaborative problemsolving
Your Experience & Skills
We encourage you to apply even if you dont meet every requirement We value potential and enthusiasm over perfection
Core Skills Some combination of
Programming Languages Basic knowledge & experience with C Java Python JavaScript HTML CSS
Application Technologies Basic understanding on modern application technologies including Tomcat Apache Spring Boot SQS JBoss IBM MQ IBM DataPower Hazelcast Flink Connect Direct and SSL Skilled in designing
Systems and Networking Basic knowledge of LinuxUnix systems and networking Basic knowledge on cloud platforms such as AWS Azure and GCP for scalable and resilient infrastructure solutions
Containerization and DevOps Basic knowledge in containerization technologies like Kubernetes and Docker
Monitoring and Logging Basic knowledge in monitoring and logging systems including Prometheus Grafana Datadog and the ELK stack
Technical Areas Youll Grow In
Observability & Performance Master advanced monitoring tracing and performance optimization techniques
Automation & Intelligence Build smart alerting systems and automated remediation workflows
What Makes You Thrive
Youre energized by solving complex problems
You believe in automation over manual processes
You enjoy mentoring others and sharing knowledge
Youre comfortable with ambiguity and rapid change
You value building reliable systems over quick fixes
Job Responsibilities
Build indepth expertise on the 247 systems of Visa that support our merchants Developers Support team
Support & publish the issues within SLAs for established issue priorities fix issuesbugs
Collaborate with the cross functional team development and product team to improve the overall development process
Support and track the production support activities to enhance efficiency and productivity
Participate in postrelease monitoring and validation Collaborate with the DEV team to ensure no release issues occur in PROD
Manage the team who does the application and infrastructure performance plans models for a highly scalable lowlatency highlyavailable and highthroughput payment processing system
Contribute to capacity planning and disaster recovery exercises
Support in triaging and troubleshooting of performance degradation incidents in the production environment with multiple stakeholders in regular intervals
Required Skills
Basic Coding Knowledge in programming languages like Java Python and scripting languages
Should have experience in defining production baselines regularly and reliability of system
Ability to work independently and with managing a small set of engineers
Professional work experience in highly scalable web services
Exposure to containerized microservices architecture and stacks is an added plus
Preferred Skills
Understanding of Disaster Recovery methodologies
Experience working with Agile teams
Knowledge of monitoring tools like Splunk Keynote Graphana is added plus
A Bachelors degree in Computer Science or Engineering a Masters degree is a plus
Experience working in fastpaced 247 environments
Excellent oral and written communication skills
Knowledge of GenAI ChatgptLLM is a plus
The Team Culture
Youll join a collaborative team that
Celebrates diverse perspectives and approaches to problemsolving
Values teaching and learning from each other
Promotes worklife balance and sustainable oncall rotations
Encourages innovation and experimentation
Champions personal growth and career development
Impact & Growth
In this role youll
Shape the reliability standards for global payment systems
Mentor and be mentored by talented engineers
Drive automation and observability initiatives
This is a hybrid position Expectation of days in office will be confirmed by your hiring manager
Qualifications :
Basic Qualifications:
8 years of relevant work experience with a Bachelors Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD OR 11 years of relevant work experience.
Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
Bachelors or Masters degree in Computer Science or related field or equivalent experience.
We value handson experience and continuous learning over specific degrees.
Must have solid knowledge on GenAI Models Data Science Regression Models Predective analysis.
In addition must have hands on experience in full stack software development with people management experience.
Candidate should have deep understanding on full stack systems especially troubleshooting critical issues.
Must have excellent oral and written communication. Must be a people leader.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
