Duty Manager
Duty Manager
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
Who we are looking for
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the companys amazing future growth and development opportunities. Someone who loves working as part of a team who embodies integrity and compassion can adapt to change in a fastpaced environment enjoys exploring new things beyond the tried and tested and is driven by success.
What Will You Do
- Coaches counsels and disciplines team members providing constructive feedback to enhance performance.
- Maintain complete knowledge at all times of:
- All hotel features/facilities/services hours of operation.
- All room types numbers layout decor appointments and location.
- All room rates special packages and promotions.
- Daily house counts and expected arrivals/departures/VIPs.
- Room availability status for any given day.
- Scheduled inhouse group activities locations and times.
- All hotel and departmental policies and procedures/ LQA and Forbes Standards.
- When on Overnight Shift proceeds Night Audit prepares and save/send all necessary reports as requested checks and searches arrivals profiles and input in Opera and prepares Mondrian Hotel News for all departments.
- Monitor checkin/checkout process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
- Maintain positive guest relations at all times.
- Anticipate guests needs respond promptly and acknowledge all guests however busy and at whatever time of day.
Qualifications :
Knowledge and Skills
- Experience: Minimum 12 years experience as a Duty Manager preferably in a luxury hotel
- Proficiency in using PMS Opera and other relevant software applications.
- Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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