Customer Support, Veeqo
Customer Support, Veeqo
Posted on :
23-05-2025
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1 Vacancy
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Job Description
Veeqo is a multichannel shipping software built to simplify fastgrowth ecommerce. Acquired by Amazon in 2021 Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the firstline support partners to act as the primary interface for our Veeqo customers providing phone email and live chat support.
Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues provide process improvements and recommendations develop internal documentation and contribute to a team environment.
The First Line Support Agent demonstrates endtoend ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments our first line support can diffuse complex situations ensuring customer satisfaction.
Advanced proficiency in local language in both written and verbal communication
Relevant experience working with data analytics and using these metrics to identify problems
Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Beginner or advanced in Spanish / Portuguese / German / Japanese
Business acumen in areas of ecommerce and retail is advantageous
Experience within a customer service /contact centre environment would be an advantage.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues provide process improvements and recommendations develop internal documentation and contribute to a team environment.
The First Line Support Agent demonstrates endtoend ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments our first line support can diffuse complex situations ensuring customer satisfaction.
Advanced proficiency in local language in both written and verbal communication
Relevant experience working with data analytics and using these metrics to identify problems
Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Beginner or advanced in Spanish / Portuguese / German / Japanese
Business acumen in areas of ecommerce and retail is advantageous
Experience within a customer service /contact centre environment would be an advantage.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
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