Patient Services Support Specialist
Patient Services Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Support facilities field team and patients in supplying essential information regarding implants information and approved MRI scanning conditions specific to the patients implanted system
- Answer incoming phone calls via the patient services line to assist patients with PIN resets and field team contact requests
- Assist Product Support team in processing warranty adjudication requests
- Escalate product support issues to the field support engineers
- Maintain high standards of personal presentation and promote a professional personal and company image
- Perform other duties and tasks as assigned
- Minimum of 3 years of relevant experience preferably within medical device neuromodulation or interventional pain industries
- High School Diploma required Associate Degree in Engineering Business or Science preferred
- Ability to communicate effectively amongst multiple teams and team members
- Customer focused
- Technologically savvy
- Experience in speaking with patients and/or customers while using a callcenter management system (preferred)
- Proficient in Microsoft Office Suite
- Minimum 1 year of experience using an ERP system (NetSuite preferred) and a CRM tool
- Excellent organizational and time management skills
Required Experience:
Unclear Seniority
Employment Type
Full Time
