Operations Manager
Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title
Operations ManagerJob Description Summary
To lead and inspire a regional team to deliver exceptional facilities management services aligned with Cushman & Wakefields values and strategic objectives.Job Description
The Operations Manager will act as the key point of contact for FMrelated matters ensuring legal compliance operational efficiency and high levels of customer satisfaction. In addition to line management responsibilities the role involves identifying and supporting business development opportunities while maintaining commercial awareness.
Core Responsibilities
Leadership & People Management
Provide daytoday leadership and support to Facilities Managers and sitebased staff.
Conduct regular performance reviews onetoones and appraisals in line with HR policies.
Champion a positive team culture that fosters development engagement and wellbeing.
Manage recruitment development and performance of direct reports ensuring appropriate succession planning.
Lead by example in line with Cushman & Wakefields values and performance expectations.
Service Delivery & Compliance
Ensure all sites remain legally and statutorily compliant including timely completion of inspections and remedial works.
Oversee all Health & Safety aspects ensuring all risks are appropriately managed and audit actions are completed to deadline.
Supervise quality standards across sites through regular inspections audits and reviews of site management practices.
Support occupier engagement and act as an escalation point for clientrelated concerns.
Oversee and manage response to complaints ensuring timely resolution and effective communication.
Contractor & Supplier Management
Manage contractors in accordance with Cushman & Wakefields procurement and compliance frameworks.
Monitor contractor performance against KPIs and SLAs undertaking audits and site visits to ensure quality of delivery.
Ensure principal contractors and service providers represent Cushman & Wakefields brand values and professional standards.
Skills & Experience Required
Minimum of 3 years experience in a senior facilities management role ideally with multisite responsibility.
Demonstrable leadership experience including line management performance management and team development.
Proven ability to manage complex FM operations and compliance requirements.
Experience managing performancebased service contracts and commercial service delivery.
Qualifications
IWFM Level 4 (Certificate)
NEBOSH
AssocRICS or similar professional membership
INCO: Cushman & Wakefield
Required Experience:
Manager
Employment Type
Full-Time
