Patient Care Coordinator I - Supportive Care

Fred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle Fred Hutch is the only National Cancer Institutedesignated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation HIV/AIDS prevention immunotherapy and COVID19 vaccines Fred Hutch has earned a reputation as one of the worlds leading cancer infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology infusion radiation proton therapy and related services and network affiliations with hospitals in five states. Together our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration compassion determination excellence innovation integrity and respect. Our mission is directly tied to the humanity dignity and inherent value of each employee patient community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families care providers and other Fred Hutch departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patients individual needs that may arise related to the care they receive.

Please note that this shift is 8:00am5:30pm MondayFriday.

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients families visitors providers and staff to identify needs answer questions resolve problems provide information and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians therapists etc.) technologists and nurses regarding the patients scheduling needs treatment schedule and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department and may be required to take on additional duties such as cross coverage special projects etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians patients family members and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Coordinates Commercial Cell Therapy Portal Access (IMTX)
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Required:

• High school graduate or equivalent
• Ability to work independently organize and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person on the phone and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word) email and data entry in a Windowsbased environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure deadline oriented and complex health care environment
• Ability to review work to identify and eliminate errors and omissions
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelors degree (BA or BS)
• Experience with Epic or other scheduling and registration software
• Minimum of 2 years of experience in a patient care setting preferred

The hourly pay range for this position is from $26.48 to $37.70 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health wellbeing and financial security. Benefits include medical/vision dental flexible spending accounts life disability retirement family life support employee assistance program onsite health clinic tuition reimbursement paid vacation (1222 days per year) paid sick leave (1225 days per year) paid holidays (13 days per year) paid parental leave (up to 4 weeks) and partially paid sabbatical leave (up to 6 months).