Customer Quality Representative - Decatur, IL
Customer Quality Representative - Decatur, IL
Posted on :
23-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Customer Quality Representative Decatur IL
Job Summary:
The Customer Quality Representative within the Carbohydrate Solutions platform will act as the liaison between customers and internal departments such as manufacturing sites and warehouses on all relevant qualityrelated matters. The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides qualitybased support for the ADM commercial sales customer service and production teams. The expectation is to provide support for Customer Quality specialists collaborate with Product Stewards on more complex requests and address issues ondaytoday activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define develop and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Customer Quality Manager.
Essential Job Functions:
Hiring Manager Melissa Nichols
Recruiter John Wagner
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industryadvancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. Hourly and salaried nonexempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an atwill position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
Job Summary:
The Customer Quality Representative within the Carbohydrate Solutions platform will act as the liaison between customers and internal departments such as manufacturing sites and warehouses on all relevant qualityrelated matters. The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides qualitybased support for the ADM commercial sales customer service and production teams. The expectation is to provide support for Customer Quality specialists collaborate with Product Stewards on more complex requests and address issues ondaytoday activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define develop and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Customer Quality Manager.
Essential Job Functions:
- Provide global quality support for ADM Carbohydrate Solutions associated products
- Handle incoming quality requests from customers end users and sales managers with an aim towards a high level of customer satisfaction
- Liaise between customers and internal departments as applicable on all relevant quality related matters
- Identify and manage risks in cooperation with plant quality department as well as food and feed safety managers understanding established risk assessments
- Communicate with customer base on all facets of quality and food safety details including but not limited to product specifications analytical details questionnaires applications food safety plans and product quality issues
- Document any customer complaints and act as liaison with Business Managers General Managers Research Operations Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint including final letter to customer
- Participate in customer audits as needed
- Assist Product Stewards business and sales managers with relevant projects
- Master information systems as needed to effectively perform tasks
- Respond to customer requests for standard/nonstandard documentation and questionnaires as needed
- Bachelors degree required in a science discipline preferred
- Minimum of 3 years with quality or technical related experience preferred
- Ability to understand technical properties and functionality of ingredients
- Strong organizational skills including excellent written and verbal communication skills
- Developed interpersonal techniques customer focused
- Ability to prioritize and work independently with minimal supervision; effectively plan organize and execute own activities
Hiring Manager Melissa Nichols
Recruiter John Wagner
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industryadvancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. Hourly and salaried nonexempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an atwill position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
