Hourly Pooled - Help Desk Student Technician
Hourly Pooled - Help Desk Student Technician
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Job Description
Join Our Campus Community!
Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission vision and values. If your expertise and experience align with the goals of our institution we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
At the University of Wyoming we are committed to creating a supportive and enriching workplace.
JOB TITLE:
Help Desk Student Technician
JOB PURPOSE:
The Help Desk Student Technician will provide firstline technical support to students faculty and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain handson experience in IT support troubleshooting and customer service while contributing to the smooth operation of the universitys technology services.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Technical Support: Respond to support requests via phone email or inperson providing troubleshooting assistance for hardware software and networkrelated issues.
- Issue Resolution: Diagnose and resolve common technical problems including software malfunctions connectivity issues and peripheral setup (printers monitors etc.).
- Ticket Management: Log track and update support tickets in the universitys IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
- User Education: Assist users in understanding and utilizing university software applications and IT resources effectively.
- System Maintenance: Assist with routine IT tasks such as software installations and updates.
- Customer Service: Provide excellent customer service ensuring users feel heard supported and satisfied with their IT support experience.
- Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
COMPETENCIES:
Technical Skills Communication Skills Initiative and problem solving Customer Service
WORK LOCATION:
This position provides vital support to campus customers and requires the successful candidate to be available to work on campus.
MINIMUM QUALIFICATIONS:
- Technical Support: Respond to support requests via phone email or inperson providing troubleshooting assistance for hardware software and networkrelated issues.
- Issue Resolution: Diagnose and resolve common technical problems including software malfunctions connectivity issues and peripheral setup (printers monitors etc.).
- Ticket Management: Log track and update support tickets in the universitys IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
- User Education: Assist users in understanding and utilizing university software applications and IT resources effectively.
- System Maintenance: Assist with routine IT tasks such as software installations and updates.
- Customer Service: Provide excellent customer service ensuring users feel heard supported and satisfied with their IT support experience.
- Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
DESIRED QUALIFICATIONS:
- Experience with IT help desk or customer service roles.
- Familiarity with university systems or enterprise software (e.g. email file sharing learning management systems).
Additional Information:
- Training: Onthejob training will be provided. New hires will be expected to learn and familiarize themselves with the universitys IT environment and support processes.
- Opportunity for Growth: This position offers potential opportunities for advancement within the IT department based on performance and experience.
REQUIRED MATERIALS:
Complete the online application and upload the following for a complete application: cover letter resume or C.V. and contact information for four workrelated references.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. In compliancewith the ADA Amendments Act (ADAAA) if you have a disability and would like to request an accommodation to apply for a position please contact us ator email.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie a town of 30000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university helping to make it a leader in academics research and outreach. The university has stateoftheart facilities in many areas and the community provides the advantages of a major university.
Located in a high mountain valley near the Colorado border Laramie offers both outstanding recreational opportunities and close proximity to Colorados Front Range a bustling group of metropolitan cities including Denver Boulder and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons with over 300 days of sunshine annually. For more information about the region please visit Experience:
IC
Employment Type
Part-Time
Key Skills
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