Front Desk Receptionist
Front Desk Receptionist
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Hotel Front Desk Receptionist
Location: Bennys Colville Inn Colville Washington
Job Type: FullTime / PartTime / Shift Work
Reports To: Front Office Manager
Job Summary:
We are seeking a friendly professional and customerfocused Hotel Front Desk Receptionist to join our team. As the first point of contact for guests you will play a key role in creating a welcoming experience. You will be responsible for handling guest checkins and checkouts reservations and providing information and assistance throughout their stay.
Key Responsibilities:
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Greet guests upon arrival with a warm and welcoming attitude.
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Check guests in and out efficiently verifying reservations and issuing room keys.
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Process payments issue receipts and maintain accurate billing records.
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Answer incoming calls respond to emails and handle guest inquiries or requests.
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Provide information about hotel services amenities local attractions and directions.
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Coordinate with housekeeping and maintenance to ensure room readiness and respond to guest needs.
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Address guest complaints or concerns promptly and professionally escalating when necessary.
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Maintain the front desk area ensuring it is tidy professional and presentable at all times.
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Follow hotel security procedures and safeguard guest confidentiality.
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Perform daily shift reports and administrative tasks as required.
Qualifications:
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High school diploma or equivalent; associates degree in hospitality or related field is a plus.
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Proven experience in customer service; previous hotel front desk or receptionist experience preferred.
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Proficiency with front desk systems and office software (e.g. MS Office hotel booking software like Opera Cloudbeds or PMS systems).
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Excellent communication and interpersonal skills.
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Ability to multitask and stay organized in a fastpaced environment.
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Flexible availability including evenings weekends and holidays.
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Professional appearance and demeanor.
Work Conditions:
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Standing for extended periods
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Interacting with guests from diverse backgrounds
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Working shifts including nights weekends and holidays
Benefits (if applicable):
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Competitive pay
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Paid time off
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Employee discounts
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Opportunities for advancement
Employment Type
Full Time
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