Bilingual Account Coordinator, Servicing (Spanish)
Bilingual Account Coordinator, Servicing (Spanish)
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Job Description
Mission Lane is combining the power of data technology and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cuttingedge technology were enabling people to unlock real financial progress. Sound like a mission you can get behind
Were looking for reliable selfmotivated problemsolvers with a knack for simplifying complex concepts into clear easytounderstand language to join us as Bilingual Account Coordinators (Spanish) on the Servicing team.
This is a fulltime workfromhome position with comprehensive benefits.
About you:
You have 1 year(s) of experience in a professional environment where problemsolving and clear communication are key. You approach customer interactions with empathy and curiosity seeking to understand not just the immediate issue but the root cause behind it.
Weve found that individuals with experience in call centers sales hospitality retail restaurants and other customerfacing roles excel in this position. If youre someone who can think critically navigate technology efficiently and resolve customer concerns with confidence patience and professionalism wed love to hear from you.
The Impact Youll Make:
As an Account Coordinator on the Servicing team youll join the team that is the heart and voice of Mission Lane helping thousands of callers each day. Daybyday youll embody our purposeenabling financial progressby serving as the friendly voice on the other end of the line assisting Mission Lane credit cardholders in our virtual call center.
As a Bilingual Account Coordinator you will:
- Serve as the voice of Mission Lane engaging with existing and potential customers over the phone in regards to a variety of issues.
- Communicate with empathy curiosity and respect to identify the most effective way to assist the caller.
- Ensure compliance with policy procedures and regulatory requirements while delivering highquality customer service.
- Complete aftercall work with accuracy and efficiency.
Minimum Qualifications:
- 1 year of customer service experience in any industry.
- Fluent in both Spanish and English verbally and in writing.
- Proactive with the ability to find answers independently.
- Curious with strong judgment to quickly process situations and identify solutions.
- Skilled at building rapport and connecting with others.
- Able to stay calm and composed in difficult conversations recovering quickly from challenges.
- Strong verbal and written communication skills with the ability to simplify complex topics into clear easytounderstand language.
- Comfortable using technology learning new software and navigating multiple tools.
- Fast and accurate typing skills.
- Adaptable to change and able to thrive in a fastpaced evolving environment.
- Open to feedback and committed to continuous improvement.
Youll Get Bonus Points For:
- Credit card industry experience
Work location:
- This is a remote position for residents of AR AZ FL GA MO NC SC TN TX UT or VA. All states are subject to change.
Workspace requirements:
- A private quiet and distractionfree space with no interruptions.
- Fast reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.
Schedule: In Eastern Time (ET); convert to your local time as needed
100% attendance required for your first 60 days.
- Training schedule (paid):
- Duration: First 3 weeks
- Monday Friday 8:30 AM to 5:00 PM Eastern
- Work schedule:
- Based on business need at time of hire you may be offered one or both of the following shift options:
- Monday Friday 11:30 AM to 8:00 PM Eastern
- Monday Friday 9:00 AM to 5:30 PM Eastern
- Based on business need at time of hire you may be offered one or both of the following shift options:
Compensation & Benefits:
We strive to create an environment that brings out the best in everyone everyday and offer comprehensive total rewards packages to support our employees total wellbeing. As a Bilingual Account Coordinator at Mission Lane your compensation and benefits would include:
- Hourly Pay: $18.97
- Wellness Stipend: $100 monthly
- Internet Stipend: $40 monthly
- IT Equipment: Provided for your role during employment
- Paid Time Off: 160 hours annually
- Company Paid Holidays
- Comprehensive Benefits: Health dental and vision coverage
- Parental Leave: Paid leave after six months of employment
- Retirement Savings: 401(k) plan with company matching
This position offers the potential for promotion to Bilingual Account Manager within your first year of employment. Promotion from Bilingual Account Coordinator to Bilingual Account Manager is based on achievement based performance goals.
#LIDNI
About Mission Lane:
Founded in December 2018 Mission Lane is a purposedriven fintech company based in the U.S. with headquarters in Richmond Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesnt have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have lessthanperfect credit scores or no scores at all. We decided this just wouldnt do.
In partnership with our sponsor banks we offer credit cards under the Mission Lane brand name with better clearer terms and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date over four million consumers have chosen Mission Lane earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.
Mission Lane has cumulatively raised over $600 million of equity from leading investors including Invus Opportunities QED Investors LL Funds funds affiliated with Oaktree Capital Management and other leading investors.
Interested in learning more Check outThe Mission Lane Junction for articles on culture credit and community andThe Mission Lane Newsroom for media mentions.
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At Mission Lane were committed to a workplace built on respect and dignity where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger and we intentionally foster an inclusive environment where employees feel valued respected and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race color religion sex national origin age disability genetic information sexual orientation gender identity or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons as required by law. Applicants can initiate an accommodation request by contacting .
Mission Lane is not sponsoring new applicant employment authorization and please no thirdparty recruiters.
Required Experience:
IC
Employment Type
Full Time
