Job Title: Operations Associate

Location: LABELNYC

Compensation Range: $45000$50000

Reports to: Director of Operations at Label

The Operational Associate at LABEL is an integral part of our daytoday operations responsible for maintaining showroom functionality managing high garment volumes and ensuring exceptional service for clients. This detailoriented highly organized role supports inventory alterations shipping and receiving and sales operations. Its a dynamic position that blends logistical execution with clientfacing professionalism in a fastpaced hightouch custom clothing environment.

Responsibilities

Showroom Operations

• Open close and maintain a polished client and clothierready showroom each day.
• Greet clients and assist with clothier checkins pickups and payments to ensure a seamless inperson experience.
• Answer and route incoming calls and provide ontheground support to both clients and internal teams.
• Support event execution including showroom activations trunk shows and VIP visits by preparing materials managing logistics and offering onsite support.
• Monitor office supplies snacks and facility needs; manage reorders and vendor coordination (e.g. cleaning crew exterminator internet providers).
• Partner with the production team to support visual merchandising efforts including setting up mannequins organizing fabric books and maintaining seasonal showroom displays.

Inventory Shipping & Fulfillment

• Receive inspect and process 80 inbound and 150 outbound garments monthly; organize relabel steam and store as needed.
• Log all garment activity accurately in CRM ensuring clear visibility across teams.
• Perform ongoing quality control for all incoming and outgoing garments.
• Print labels prepare shipments and track courier activity; raise support tickets for lost/delayed packages as needed.
• Maintain inventory for showroom and remote offices conducting regular audits to track garment aging and inventory accuracy.
  
• Execute weekly fabric outs by reviewing vendor updates and removing or labeling unavailable swatches to ensure accurate selling and order placement.

Alterations Coordination

• Serve as the primary liaison between clothiers tailoring teams and our sister company Alts for all inhouse and outsourced alterations.
• Track timelines and proactively flag garments requiring rush or external handling.
• Conduct final QC on altered garments and ensure CRM is updated with completion status.
• Coordinate garment checkins and communicate pickup or delivery readiness to appropriate team members.

Sales Operations

• Help update and organize client information in our CRM system to support accurate lead tracking and followup.
• Support sales email campaigns by helping coordinate outreach and monitor responses.
• Ensure lead info is passed along smoothly lead assignment tree is kept up to date and everyone has what they need to follow up effectively.

Attributes

• You are adaptable and resourceful. You enjoy finding creative solutions to challenges always thinking on your feet to meet both team and client needs.
• You are a strong problem solver. Whether its a small issue or a more complex concern you approach every challenge with a calm methodical mindset and a commitment to resolving it promptly.
• You are customercentric. Your top priority is always the client experience. You are dedicated to nurturing longterm relationships by ensuring every interaction exceeds expectations and fosters loyalty.
• You are highly organized and efficient. You manage multiple tasks with ease and maintain a wellorganized system for tracking client concerns feedback and followups.
• You are dependable and accountable. You take full ownership of your responsibilities ensuring that all client issues are resolved in a timely manner and your work is consistently accurate.

Experience

• Bachelors degree in Business Operations Merchandising or a related field (or equivalent relevant experience)
• 13 years of experience in retail or showroom operations preferably in fashion or apparel
• Solid understanding of inventory control shipping/receiving logistics and workflow optimization
• Experience with product flow stockroom organization and maintaining merchandising standards on the selling floor
• Comfortable with physical tasks including lifting packages up to 40 lbs
• Proficient in Google Workspace; CRM or inventory system experience a plus
• Strong communication skills with a detailoriented collaborative mindset

This is an entry level role and reports to the Director of Operations at LABEL

Why LABEL

At LABEL youll be a key player in building one of the most exciting custom clothing brands in the U.S. While we are a company with over a decade of experience we are in a dynamic growth phase operating with the energy and innovation of a startup environment. LABEL is committed to rewarding top talent with competitive compensation comprehensive insurance (medical dental vision) 401(K) with match a focus on professional development and more! If youre looking for a role where you can be part of something transformational and help shape the future of custom clothing LABEL is the place for you!

Compensation

This position has a salary range between $45000$50000 depending on past performance and experiences.