Manager, Customer Experience
Manager, Customer Experience
Posted on :
23-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Job Track Description:
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Requires broad technical expertise and company/industry knowledge.
- Is accountable for program management functions.
General Profile
- Accountable for team performance and results.
- Manages professional employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Takes action based on policies procedures.
- Receives guidance from managers.
- Provides technical guidance to employees colleagues and customers.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
Business Expertise
- Translates strategy and priorities into work product.
Impact
- Positively impacts the level of service.
- Impacts the teams ability to meet quality volume and timeline targets.
- Guides based on policies resource requirements budgets and business plans.
Leadership
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT operational expenses and rollup data.
Problem Solving
- Resolves technical operational and organizational problems.
- May take part in solving problems across a matrix.
Interpersonal Skills
- Guides and influences internal and external customers or agencies.
Responsibility Statements
- Manages team members to deliver SLAs.
- Manages revenue optimization and reduction of penalties.
- Delivers quality productivity and compliance KPI reports.
- Coaches team members for continuous development.
- Identifies process improvement opportunities and deploys action plans.
- Manages delivery strategies and service line penetration.
- Performs other duties as assigned.
- Complies with all policies procedures and standards.
Required Experience:
Manager
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
