Customer Service Specialist
Customer Service Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
In the role of a Customer Service Specialist at our site at Sheffield you will be providing a variety of customer service support to internal and external customers including solving problems researching complex information and building customer relationships supporting our General Industrial Division.
This role allows hybrid working in the office Monday Tuesday and Thursday in week 1 and Tuesday and Thursday in week 2. The other days working from your home office allowing flexible working and a good worklife balance.
Responsibilities
- Receives and handles complex customer needs regarding the organizations products and/or services enters and adjusts orders and resolves questions and complaints within span of control.
- Can handle all levels of complexity in orders (including export paperwork and certifications).
- Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
- Assists with reviewing and coordinating customer service activities pertaining to shipping plant schedules inventory levels and sales activities by reviewing reports orders shipments and other information as required or directed by management.
- Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders provide technical guidance (where appropriate) and facilitate recurring or new orders.
Qualifications
- Progressive customer service experience
- Resolving customer problems and concerns
- Developing correspondence and communications
- Working with other departments and divisions
- Applying department policies and procedures to complex situations
- Experience of producing export documentation and knowledge of the export process and incoterms
Our offer to you
- Competitive compensation programme
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing mental health women & inclusion and ID&E programmes
#LIJR1
Required Experience:
Unclear Seniority
Employment Type
Full Time
