Senior Credit Assessor

• Permanent full time
• Based in Melbourne CBD
• Hybrid working arrangement 2 days office / 3 days WFH

Whats the role

As a Senior Credit Assessor you will assess and approve selfemployed applications from brokers. You will work with brokers to ensure timely customer outcomes and a positive broker experience. The ideal candidate should have experience with complex applications attention to detail strong communication skills and a sense of increased accountability.

Key Role Requirements:

• Assess loan applications for viability based on brokersubmitted information
• Maximise approvals by analysing complex scenarios and offering structured credit advice
• Review financials (e.g. Tax Returns) for selfemployed and multientity applicants
• Communicate decisions and recommendations clearly to brokers primarily via phone
• Escalate exceptions to Mortgage Credit Officers with strong supporting rationale
• Build trusted relationships with brokers through sound advice and responsive service
• Ensure accuracy and compliance in all assessments to meet service and audit standards
• Guide brokers on loan structuring using knowledge of Westpac Group products and policies
• Troubleshoot application issues to ensure a seamless customer experience

What do I need

Youre a seasoned credit professional who thrives in a fastpaced environment and takes pride in delivering highquality outcomes. You will bring a strong mix of technical expertise attention to detail and a customerfirst mindset.

You will also have:

• Proven experience in credit assessment with complex loan structures such as construction guarantor bridging and government backed schemes
• Exceptional communication skills both verbal and written with the ability to explain complex decisions to a variety of different stakeholders
• Strong analytical and problemsolving skills and the ability to assess risk identify inconsistencies and make sound credit decisions
• High attention to detail ensuring accuracy and compliance across all aspects of the credit process
• Continuous improvement mindset and always be on the lookout for different ways to improve and enhance processes and deliver better outcomes for the customer

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employeeonly mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.