Senior Associate Business Operations & Customer Service

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of lifechanging scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

The Role:

The vision of Commercial Operations at Gilead is to drive operational excellence by delivering innovative capabilities that enable ANZ teams to achieve competitive advantage and unmatched customer experience. The primary role of the Business Operations & Customer Service Senior Associate is to support servicing external customers in our provision of medicines to ANZ/NZ wholesalers and our drugs donation program. This role also supports the Commercial Operations Senior director in managing team operations and key business deliverables eg. National Business Meeting Gilead induction and key operational meetings. This role reports to the Senior Manager Trade Operations.

How you will Create Possible:

Responsible for coordinating and managing customer order and invoice processes order to cash

Provides customer service support to external wholesalers and distributors in support of the customer ordering process

Provides support for processes included in Supply chain management /Batch management / Recalls / Damaged stock / Quality

Processing of invoicing for KITE

Administration of programs that support our drugs donations

Process champion for new systems or process enhancements including UAT

Work collaboratively with Global Trade operations and the ANZ Senior Manager of Trade Operations in the set up of new products in the supply chain

Participates in the organization and coordination of the annual National Business conference with internal stakeholders and external vendor.

Contract and vendor management

Other Commercial Operations administrative tasks

Knowledge Experience and Skills:

Typically requires a BA degree in Business Accounting Finance Supply chain management

Minimum 3 years working experience in a similar role

Excellent verbal written and interpersonal skills required

Able to work collaboratively in a team structure are required

Able to spend majority of time working independently using welldefined and established procedures with little guidance

Must have the ability to multitask in a deadline intensive environment

Critical thinking and analysis skills are required

Excellent customer service skills required

Invoice/contract processing skills required experienced in using accounting software SAP preferred

Solid presentation and data analysis skills using PowerPoint Excel etc.

Adaptable to new systems and technologies

Strong communication skills with an ability to efficiently and productively communicate both orally and in writing

Demonstrated ability to provide support to senior managers and to establish effective working relationships with a diverse range of stakeholders

Excellent task management skills planning prioritization objective setting meeting management and plan execution is required

Has the ability to provide proactive involvement in conference planning budgeting and project management

Can demonstrate an interest in the commercial operation function

Gilead Leadership Commitments

You will be a role model of the Gilead Leadership Commitments which are five principles that articulate clear expectations for behaviours and mindsets of all Gilead employees. The Leadership Commitments includeI Am Bold I Care I Listen I TrustandI Own.

Commitment To Diversity and Inclusion

We want all our employees to embrace and leverage each others talents and diverse perspectives foster a sense of belonging achieve their full career potential and contribute to the teams success. This is demonstrated through our Bronze Status in the Australian Workplace Equality Index.

As an equal opportunity employer Gilead Sciences is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race colour religion national origin gender age sexual orientation physical or mental disability genetic information or characteristic gender identity and expression veteran status or other nonjobrelated characteristics or other prohibited grounds specified in applicable federal state and local laws.

As a company committed to reconciliation we welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.