Technical Operations Manager, AMS COE
Technical Operations Manager, AMS COE
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Job Description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative highquality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this worldchanging company delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create bestinclass customer experience in an innovative collaborative environment.
To save time applying Toyota does not offer sponsorship of job applicants for employmentbased visas or any other work authorization for this position at this time.
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative highquality solutions designed to enhance lives and delight those we serve. Were looking for diverse talented team members who want to grow and start your impossible with us.
An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this worldchanging company delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create bestinclass customer experiences in an innovative collaborative environment.
Who were looking for
The TFSInformation and Digital Systems (IDS) Department is looking for a passionate and highly motivated Operations Manager (COE) . COE Operations Manager primary responsibility is to work with the National Manager Application Management Services (AMS) Operations on vendor management budget management strategic direction and Operations communication. The Operations Manager is welleducated in the Application Management space with a Kaizen mindset. This role is the conduit between finance business domains AMS teams. This role will work closely with our key business partners technical and production teams and thirdparty vendors. An Operations Manager must be motivated Highlevel interpersonal skills are to motivate and influence in often challenging situations with excellent communication skills. Areas of focus are not limited to but include the following:
Budget Management
Vendor Management
Performance Improvements
Identifying automation opportunities for Operational work
Strategic direction focus
Operational Communication
What youll be doing
Participate in Major Incident Management calls and help interpreting complex problems in simple terms.
Communicate with Executives on ongoing issues
Managing the AMS budget
Manage vendor resources to ensure quality support
Identify repeatable tasks and propose automation for repeatable tasks
Review and ensure accuracy of the information in CMDB
Review and ensure accuracy of the Application Runbooks Maintenance Manuals etc.
Participate in Operations Assessment of Factory Technical Deliverables
Suggesting and implementing automation for Operational activities
Retrospect on past releases and provide directions for improvement for factories
What you bring
Typically possesses 5 or more years of progressive broadbased experience successfully working on or supporting Business Applications.
Highlevel of technical and communication skills to influence and persuade others.
Ability to communicate technical issues in business terminology.
Strong written and verbal communication skills with the ability to create and present recommendations to executive management.
Experience in managing vendor agreements and budget management
Expert functional expertise combined with significant organizational and industry awareness and knowledge.
Knowledge and understanding of Industry Standards or Best Practices within the Application Production Support space
Proven ability to work successfully with limited supervision
Experience with Automation process tools
What well bring
During your interview process our team can fill you in on all the details of our industryleading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork flexibility and respect
- Professional growth and development programs to help advance your career as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services adoption childcare schools and more
- Tax Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)
- Relocation assistance (if applicable)
What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.
Have a question need assistance with your application or do you require any special accommodations Please send an email to .
Required Experience:
Manager
Employment Type
Full-Time
