Technical Operations- Optimization Manager
Technical Operations- Optimization Manager
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$ 105000 - 140000
1 Vacancy
Job Description
Location Los Angeles or Palo Alto (onsite)
Base Salary $
Who We Are
Xs Technical Operations team serves as the primary support contact for advertisers and the global sales organization. Within Revenue and Partnership Operations Technical Operations provides escalated technical support to customers and operational support to engineering teams and product managers. We ensure that customers have the best possible experience using X Ads and Analytics products.
As the X Ads business grows we are expanding our team and evolving internal processes and tooling to ensure continued delivery of prompt helpful responses to support requests. This role will be part of our Global Ads Measurement and Implementation Team.
Company Description:
Xis whats happening and what people are talking about right now. For us lifes not about a job its about purpose. We believe real change starts with conversation. Here your voice matters. Come as you are and together well do whats right (not whats easy) to serve the public conversation.
What Youll Do:
As a Technical Operations Manager: Measurement Implementation & Optimization you will be responsible for unblocking spend for Xs Performance/Measurement products and assist with X Pixel implementation QA set up and optimization. You will partner with key stakeholders across the business to drive cross functional support for our Performance/Measurement products as well as provide client facing support for overall measurement troubleshooting issues and questions. Youll keep a pulse on daytoday campaign performance and provide actionable optimization recommendations to advertisers & sales teams through clear communications.
You will drive and/or contribute to crossfunctional projects that elevate the teams effectiveness through improved or new tooling processes and reporting as well as launching innovative new support channels and methods. Youll build campaignspecific learning plans for key accounts to gain customers trust in Xs ability to help them achieve performance outcomes at scale. Lastly youll serve as a close partner to Client Account Managers offering analytical insights specialized product knowledge technical expertise so we can drive increased adoption of our optimization best practices with key customers and agencies in your region.
Lastly youll serve as a close partner to Client Account Managers offering analytical insights specialized product knowledge technical expertisespeaking to clientsso we can drive increased adoption of our optimization best practices with key customers and agencies in your region
Who You Are
You are passionate about technology and have a proven ability to think critically and work effectively in dynamic collaborative environments. You relish the opportunity to play detective diving into data to decipher trends and troubleshoot issues. You are detailoriented and capable of quickly learning and applying technical concepts. You exhibit an enthusiastic cando spirit and approach your work with vigor determination and a growth mindset.
Responsibilities
Respond to inquiries in a prompt clear and helpful manner
Provide technical troubleshooting and set up support for X performance ad products
Partner closely with cross functional teams to support stakeholders and clients directly with troubleshooting issues
Manage workflows to meet and exceed defined service level agreements
Monitor patterns and proactively surface proposals to improve quality productivity and efficiency
Manage initiatives effectively to meet agreed upon deadlines and achieve measurable targets
Write clear and helpful content to address common questions and issues
Collect and document issues and feedback for the product management and engineering teams
Understand the relationship between support efficacy and business performance; identify and drive new solutions to optimize
Apply data on quality and productivity to guide daily execution and inform process innovation
Requirements
BS or BA degree
4 years of relevant professional experience
Strong analytical skills and expertise with Excel SQL Terminal BigQuery and additional technical skills required.
Experience using online advertising tracking tools (Google Tag Manager Google Campaign Manager Adobe Analytics Tealium)
Experience with technical troubleshooting for website pixels/tracking
Understanding of data visualization tools (Tableau Looker etc.) is a plus as you will be relaying technical performance campaign details to our Sales partners
Demonstrated ability to think critically and creatively to find answers and a passion for problemsolving
Experience working with Engineering and Product teams on digital ad product launches and/or product support
Ability to seamlessly juggle multiple projects and responsibilities from a variety of stakeholders in a fastpaced dynamic and often ambiguous work environment
Experience with JIRA and Salesforce (preferred)
Required Experience:
Manager
Employment Type
Full-Time
