Working student (m/f/d) Cross Support Management
Working student (m/f/d) Cross Support Management
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Job Description
Aareon is the leading provider of SaaS solutions for the European property industry. With our software we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change housing shortage and skills shortage.
We value a working environment in which diversity and flexibility are appreciated cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Duration: Expected until the end of September 2025
Tasks:
Review revise and structure existing content (e.g. FAQs) from the previous helpdesk system
Editorial revision of texts particularly simplifying language and correcting spelling and grammar
Manual maintenance and transfer of this content into the new Zendesk Help Center
Support in the manual migration of existing support tickets especially through documentation in the new system
Close collaboration with the internal project team particularly with the support and product management departments
Your Profile:
Ongoing studies ideally in Communications Media Studies Information Management Business Informatics or a comparable field
Excellent written and verbal communication skills in German
Structured and meticulous work approach
High reliability and teamoriented mindset
Confident use of digital tools; experience with ticket systems is a plus but not a requirement
Employment Type
Part-Time
