Digital Support Specialist
Digital Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the role
Join our Digital Technology and Information (DTI) team as a Digital Support Specialist in this permanent fulltimeonsite opportunity based at the Mater Private Hospital Mackay where you will be responsible for investigating and resolving complex requests and faults.
In addition to providing technical guidance and mentoring to Digital Support Officers on digital troubleshooting you will also offer support through phone calls in person interactions and messaging platforms. This role offers a dynamic and collaborative work environment where you can make a real difference in providing exceptional digital support services.
Salary range: $45.81 $50.46 per hour plus 11.5% superannuation andaccess to notforprofit salary packaging up to $15900access to many staff benefits!
What youll be doing
- Troubleshoot and resolve complex desktop support faults and requests through the Digital Service Portal and other channels following operating procedures and setting clear expectations for customers.
- Collaborate with Senior Digital Support Specialists for advice on challenging troubleshooting scenarios and ensure proper documentation of faults and requests.
- Update and maintain Service Centre system documentation and work instructions under guidance identifying and addressing knowledge gaps as needed.
- Assist with nonDigital inquiries and escalate urgent matters to Managers or Supervisors as necessary.
- Participate in afterhours desktop support rotation and provide guidance to Digital Support Officers on linking faults to problem and change records.
- Lead investigation into low complexity problem records and provide Level 1 phone support during peak periods.
- Perform installations and upgrades of IT equipment following guidelines participate in system upgrades and offer Level 1 and 2 support for audiovisual network telephony and mobile device issues.
- Support IT asset management administration and mentor Digital Support Analysts on troubleshooting skills and training opportunities.
About you
- Certificate II or III in Information Technology or equivalent experience
- ITIL V3 or 4 Foundation
- Relevant Tertiary Degree is highly desirable
- IT certifications like A Network Microsoft Certified Professional
- Minimum of 4 years of relevant IT experience
- Demonstrated experience in providing service desk audiovisual and desktop support in large and complex environments
- Ability to offer clientfocused service to both internal and external clients
- Proficiency in Microsoft operating systems active directory networking and computer and AV hardware installation and support
- Strong time management and organisational skills including task prioritisation to meet deadlines
- Ability to work effectively as part of a team maintain confidentiality and perform well under pressure
- Excellent communication skills to interact with staff at all levels within the organisation
Why join us
Mater is Queenslands largest notforprofit healthcare provider delivering exceptional care to nearly 700000 patients each year across 11 (soon to be 12) hospitals. Were leaders in healthcare education fundraising & philanthropy and research and its our people who make the difference.
Were looking for passionate individuals to join our team and help shape the future of care. At Mater youll be part of a purposedriven organisation that values innovation compassion and excellence.
- Increase your takehome pay with generous salary packaging options including meal and entertainment benefits
- Grow your career with access to industryleading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and onsite pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining retail travel accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient discounted onsite parking
- Enjoy great food with reduced prices at our campus cafs and coffee spots
- Join Queenslands Largest and Most Innovative NotforProfit Healthcare Team.
Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE
Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.
Applications close on Wednesday 4th June 2025. Please note we may contact applicants prior to the closing date please do not hesitate to APPLY NOW!
Mater is committed to the wellbeing of their staff and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
For more information regarding Reconciliation at Mater please visit our Reconciliation webpage.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
