Key Account Implementation Manager
Key Account Implementation Manager
Posted on :
23-05-2025
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1 Vacancy
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Job Description
The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger strategic customers from our legacy software version to the new webbased platform. This position focuses on providing personalized handson assistance to ensure a smooth transition serving as a key resource for customers and internal teams throughout the upgrade process.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Assist strategic customers in planning and executing their software upgrade.
- Collaborate with customers to understand their unique needs and tailor the upgrade process accordingly.
- Provide clear consistent communication and guidance throughout the upgrade process.
- Coordinate with internal teams to facilitate data migration system configuration and user training.
- Monitor upgrade progress identify potential roadblocks and escalate issues as needed.
- Document and share insights and lessons learned from upgrade projects to improve processes.
- Deliver exceptional customer experiences by proactively addressing concerns and ensuring satisfaction.
QUALIFICATIONS:
- EDUCATION: Associate or bachelors degree in information technology computer science or business management or equivalent
- EXPERIENCE: 13 years of experience in client services project management training or consulting
WHAT DO YOU NEED:
- Experience in customer support project coordination or software implementation preferably in a SaaS environment.
- Direct experience in the software/services solutions market preferably within the real estate industry.
- Strong problemsolving and communication skills with a customerfirst mindset.
- Highly organized with an eye for detail and the ability to manage multiple projects simultaneously.
- Familiarity with software upgrades or migrations is a plus.
- Ability to work collaboratively across teams in a fastpaced setting.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal state or local municipal law.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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