Senior Business Analyst

The Company: GIA is the worlds foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad CA. GIA in Carlsbad boasts a 17acre ocean view campus that accommodates approximately 800 of its 3400 total employees worldwide. It offers many competitive health and commuter benefits that promote the wellbeing of its employees as well as that of the environment.

The Location: This position is located in Carlsbad California at our corporate headquarters.

What to expect:

• We offer competitive medical dental vision and matching 401K plans

• Paid vacation sick and holidays tuition assistance commuter benefits

The Environment:

• Onsite cafe affordable custom breakfast and lunch meals and Starbucks drinks!

• Economic friendly services electric vehicle charging stations onsite

• Ergonomic assessments offered onsite and virtually

Purpose of Role

Reporting to the VP IT Strategy business systems analyst is responsible for the delivery management and implementation of applications and solutions that support GIA core business functions employees and business partners. This position will provide vision and solutions to leadership supporting applications such as: Salesforce Microsoft Jenzabar Oracle Auditboard Marketo Boomi . He/she is an advocate for business application solutions development and configuration requirements and is responsible for the development configuration and delivery of a comprehensive software development strategy architecture and solutions.

GIA seeks an experienced energetic engaging and visionary analyst who wants to become part of an exciting vibrant community supporting the creation and configuration of software solutions to help the organization drive positive business outcomes. The complexity of this position requires an approach that is engaging imaginative and collaborative with a sophisticated ability to develop scalable supportable maintainable robust and highperforming solutions that meet our customers requirements.

Accountabilities & Responsibilities

Strategy and Leadership:

Strategy and Executive Leadership

• Serve as a key strategic advisor collaborating with Csuite executives senior leaders customers and external stakeholders to shape and drive application strategies at an enterprise level.

• Spearhead the execution of a forwardlooking digital transformation roadmap ensuring alignment with overarching business objectives and industry trends.

• Architect and champion a visionary business application ecosystem strategy that enhances customer experiences optimizes employee workflows and futureproofs enterprise operations.

• Provide oversight for the full product lifecycle of technology solutions from inception to deployment ensuring market differentiation and longterm business value.

• Drive organizational transformation through modernization enterprisewide integration and cuttingedge technologies.

• Collaborate with executive leadership to shape investment strategies define application technology priorities and align initiatives with evolving business demands.

• Establish governance frameworks to ensure strategic alignment foster innovation and promote agility in the adoption of emerging digital solutions.

• Stay ahead of industry shifts competitive landscapes and regulatory changes ensuring proactive adaptation and compliance.

Operational Management

• Direct enterprisewide application strategy overseeing crossfunctional teams to ensure seamless execution of technology initiatives.

• Partner with senior stakeholders to define and prioritize highimpact digital initiatives allocating resources effectively to meet strategic goals.

• Ensure operational excellence through rigorous oversight of service delivery performance metrics and continuous optimization of technology solutions.

• Oversee portfolio management and governance for enterprise application investments ensuring alignment with business objectives and longterm scalability.

• Cultivate a culture of stakeholder satisfaction through delivery excellence structured change management processes and seamless technology adoption.

• Provide executive leadership in defining best practices ensuring rigorous adherence to technical standards compliance requirements and strategic objectives.

• Lead enterprisewide financial planning for technology initiatives developing comprehensive investment roadmaps and business case justifications.

Technical Delivery

• Set technical vision for enterprise applications ensuring scalability security and innovation in system architecture and development.

• Architect and optimize complex SQL data models ensuring data integrity and highperformance analytics for strategic decisionmaking.

• Oversee development and enhancement of critical business applications ensuring cuttingedge user experiences and operational efficiency.

• Serve as a key liaison between functional leaders and technology teams translating business challenges into highimpact technical solutions.

• Guide proactive system performance analysis identifying strategic improvements to ensure longterm stability and innovation.

• Provide executive direction for technical documentation regulatory compliance and knowledge management frameworks.

• Oversee enterprisewide integrations including migrations automation and interoperability across business application platforms.

• Lead technology enablement initiatives driving digital literacy and adoption strategies across the organization.

Technical

• Bachelors degree in information technology Computer Science or equivalent combination of education and experience. Masters degree preferred.

• 45 years of progressive experience in IT leadership roles with a focus on hightech environments preferred.

• Proficiency in SQL HTML CSS and basic web development principles.

• Experience supporting or working with Student Information Systems or similar ERP systems.

• Strong analytical troubleshooting and documentation skills.

• Experience with student information systems like Jenzabar Blackboard or Salesforce preferred

• Familiarity with JavaScript APIs or serverside scripting languages (e.g. PHP ).

• Bachelors degree required Masters degree preferred.

• Demonstrated experience working with and managing the execution of managed service providers (MSPs)

• Proven experience with creating and managing outsourced relationships both domestic and global.

• Experience in the design implementation and support of high impact high company investment and missioncritical projects in unstructured environments.

• Strong interpersonal skills including the ability to develop effective working relationships with others a demonstrated customer focus teamwork skills and a willingness to share technical and business knowledge with team members.

• Works with senior management to establish strategic direction operating policies and to aid in major project planning.

• A demonstrated ability to implement processes and standards and effectively communicate those across a technology organization.

Relational

• Reports to the VP IT Strategy

• Works collaboratively andbuilds strong working relationships across a diverse and global workforce. Will work with the functional leadership and user community and various crossfunctional IT and InfoSec teams.

• Proven success in motivating and leading crossfunctional project teams to complete objectives

• Under adverse circumstances continues to uphold GIA principles and strives to build strong relations with all IT teams

• Models GIA values

Industry and Business Acumen

Communication Skills

• Excellent command of the English language (spoken and written)

• Impeccable communication skills written verbal and formal presentations

• Strong leadership presence. Excellent interpersonal and presentation skills including the ability to articulate and rally teams around a vision

Results Orientation

• Takes accountability for highquality deliverables and works relentlessly until the targets are beaten.

• Constantly evaluating new technology solutions engaging with vendors and partners to find leadingedge solutions to be implemented

Location Requirements

• Some travel outside of Carlsbad CA may be necessaryto support global teams

Pay Range

$92000 $119000

An Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race sex religion national origin age disability or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the atwill employment relationship existing between the Company and its employees.