Senior Analyst, Business Analysis and Insights – Facility Services Parts and Inventory Management (HVAC)

Position Summary...

What youll do...

The Parts Escalation Support Specialist will be responsible for managing parts escalations from HVAC/R fieldbased technicians providing order updates and order entry. This role will also support improving lead times of parts to HVAC/R technicians by proactively sourcing parts from suppliers with improved lead times. Additionally this role will drive cost improvement into the business by seeking lower cost items with same form fit and function.

What youll do:

• Manage parts escalations from HVAC/R fieldbased technicians providing order updates and order entry. Proactively source parts from suppliers with improved lead times to improve lead times for HVAC/R technicians.
• Drive cost improvement into the business by seeking lower cost items with same form fit and function.
• Analyzes and ensures accuracy of information by creating maintaining and evaluating data comparing data with third party information budgets or actual results analyzing and researching risks or compliance concerns analyzing financial data key performance indicators and metrics evaluating trends and reviewing results for accuracy utilizing financial models plans and tools and conducting analyses for special and recurring projects
• Organizes data driven analysis and insights to help support business strategies by evaluating ongoing analytical needs serving as the analytics subject matter expert reporting databased insights in a uniform manner monitoring and reporting on business strategies collaborating with internal and external business partners to build a consistent and accurate strategy for using data driven insights and providing expert advice and guidance on the application of best practices
• Provides customer service and reporting in area of responsibility by providing reports and communicating results preparing information and supporting documentation supporting key business processes serving as an information resource providing guidance and recommendations based on defined policies and practices supporting relationships with key stakeholders to deliver solutions and support and resolving issues answering questions obtaining information and providing documentation
• Executes processes across different areas of the business to ensure efficiency and compliance by establishing timelines workflows and requirements supporting and developing training creating verifying and distributing necessary documentation for reviewing results managing and verifying functionality of key process and controls and loading appropriate information Supports customer requests and needs by utilizing analytical tools extracting and consolidating relevant data for reporting determining layout and formatting analyzing best delivery methods identifying root cause and solutions in all supported systems
• Demonstrates up to date expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities
• Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy: and demonstrating and assisting others with how to apply these in executing business processes and practices

Respect the individual: Demonstrates and encourages respect for others drives a positive associate and customer/member experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work

Respect the individual: Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes others contributions and accomplishments

Respect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culturesupports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us e.g. creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our values

Act with Integrity: Is consistently humble self aware honest and transparent

Serve our Customers and Members Delivers results while putting the customer/member first and applying an omni merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members

Serve our Customers and Members Adopts a broad perspective that considers data analytics customer/member insights and different parts of the business when making plans

Strive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risk taking and exhibits resilience in the face of setbacks

Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working

What youll bring:

3 years Customer Service experience

Strong analytical and problemsolving skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office and other relevant software

Ability to work in a fastpaced environment and meet deadlines

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Nice to have

2 years of experience in a related field (such as procurement logistics or supply chain)

HVAC parts experience

At Walmart we offer competitive pay as well as performancebased bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and companypaid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include shortterm and longterm disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Better U is a Walmartpaid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see .

The annual salary range for this position is $60000.00$110000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

Stock.

At Walmart we offer competitive pay as well as performancebased bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and companypaid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include shortterm and longterm disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Better U is a Walmartpaid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .

The annual salary range for this position is $60000.00$110000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Minimum Qualifications: Bachelors degree in Business Analytics Statistics or related field OR 2 years experience in data analytics project management business or relevant area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Analytics Big Data Data Analysis and Insights Statistical Programming Language

Primary Location...

2608 Se J St Bentonville ARUnited States of America