Customer Service Representative
Customer Service Representative
Posted on :
22-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-05-2025
Job Description
Job Title/Job Description Customer Service Rep incoming / outgoing calls email and text communication follow through data entry frame ordering Submit Resumes and Prescreen Questionnaire Work hours: 8:30am 5:00pm 8hrs Brand: The Central Lab Group (7 years Background check) Start date: Immediately Duration: 12/31/2025 Temp to Hire after 90 days without a fee. Rates: $17.00 pay rate; $22.95 Bill rate Location Address: 6981 Southern Blvd. Youngstown Ohio 44512 (100% Onsite) Specific Skills Needed: Top 35 mandatory and/or minimum requirements Good communication basic phone skills basic data entry multitasking Top 35 desirable attributes/qualifications Friendly personality Organized able to deescalate a tense situation Required levels/ Years of Experience education discuss whether there is flexibility On the job training optical experience is a plus Must b able to handle the high volume of incoming and outgoing calls email and text messages. We average 40 to 60 incoming calls per CSR. We average 10 20 outgoing calls a day per CSR. The average call time is 2:15 minutes however the follow through time averages 5 15 minutes. Each CSR completes the leg work research and follow through for every call email or text they take. CSR average 15 emails a day and an average of 20 30 text messages a day. GENERAL FUNCTION The Customer Service Representative provides high quality multichannel (telephonic chat email social media US mail) support and problem resolution to customers each day in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES AND RESPONSIBILITIES Assists customers telephonically and nontelephonically with service and support issues. Resolves problems utilizing department tools resources business judgment and expertise and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement solid business skills and support of department and company objectives. Ensures productivity revenue generation and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a winwin resolution to problems. BASIC QUALIFICATIONS High School or equivalent is preferred but not REQUIRED Ability to produce quality and professional written correspondence with customers Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge working knowledge of Windows operating systems proficient with Microsoft Office fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar PREFERRED QUALIFICATIONS Previous experience in a telephonic or personal customer contact position Luxottica Retail store/field experience
Hours : 8:00am to 5:00pm
Additional Job Details : Job Title/Job Description Customer Service Rep incoming / outgoing calls email and text communication follow through data entry frame ordering Work hours: 8:30am 5:00pm 8hrs Brand: The Central Lab Group Location Address: 6981 Southern Blvd. Youngstown Ohio 44512 (100% Onsite) Specific Skills Needed: Top 35 mandatory and/or minimum requirements Good communication basic phone skills basic data entry multitasking Top 35 desirable attributes/qualifications Friendly personality Organized able to deescalate a tense situation Required levels/ Years of Experience education discuss whether there is flexibility On the job training optical experience is a plus Must be able to handle the high volume of incoming and outgoing calls email and text messages. We average 40 to 60 incoming calls per CSR. We average 10 20 outgoing calls a day per CSR. The average call time is 2:15 minutes however the follow through time averages 5 15 minutes. Each CSR completes the leg work research and follow through for every call email or text they take. CSR average 15 emails a day and an average of 20 30 text messages a day.
Hours : 8:00am to 5:00pm
Additional Job Details : Job Title/Job Description Customer Service Rep incoming / outgoing calls email and text communication follow through data entry frame ordering Work hours: 8:30am 5:00pm 8hrs Brand: The Central Lab Group Location Address: 6981 Southern Blvd. Youngstown Ohio 44512 (100% Onsite) Specific Skills Needed: Top 35 mandatory and/or minimum requirements Good communication basic phone skills basic data entry multitasking Top 35 desirable attributes/qualifications Friendly personality Organized able to deescalate a tense situation Required levels/ Years of Experience education discuss whether there is flexibility On the job training optical experience is a plus Must be able to handle the high volume of incoming and outgoing calls email and text messages. We average 40 to 60 incoming calls per CSR. We average 10 20 outgoing calls a day per CSR. The average call time is 2:15 minutes however the follow through time averages 5 15 minutes. Each CSR completes the leg work research and follow through for every call email or text they take. CSR average 15 emails a day and an average of 20 30 text messages a day.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
