Customer Communications Coordinator (ZR_23433_JOB)
Customer Communications Coordinator (ZR_23433_JOB)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
2years
USD 6 - 1000
1 Vacancy
Job Description
This is a remote position.
A digital transformation company focused on smart sensor and video systems. The client is looking for a Customer Communications Coordinator to handle customer support updates and social media communication. You ll be the first point of contact for support tickets and also help maintain the company s brand voice online.
Customer Support & Communication:
Respond to new support tickets and keep customers updated.
Prepare and send weekly support and project status reports.
Flag delays or issues to the internal team.
Social Media Management:
Post content at least twice a week on LinkedIn X (Twitter) etc.
Engage with comments and messages promptly.
Make sure all posts reflect the company s tone and style.
Coordinate content with product updates and campaigns.
2 years in customer communications account coordination or social media.
Tech or servicebased company experience preferred.
Good understanding of support metrics and project workflows.
Excellent written communication and attention to detail.
Familiarity with helpdesk tools like Zendesk Freshdesk or HubSpot.
Social media scheduling and analytics tool experience.
Strong organizational and multitasking skills.
Empathy and a customerfirst approach.
Bonus: Canva or basic graphic design skills.
Independent Contractor Perks
HMO coverage for eligible locations
Permanent workfromhome opportunity
Immediate hiring
Steady freelance position
2+ years in customer communications, account coordination, or social media. Tech or service-based company experience preferred. Good understanding of support metrics and project workflows. Excellent written communication and attention to detail. Familiarity with helpdesk tools like Zendesk, Freshdesk, or HubSpot. Social media scheduling and analytics tool experience. Strong organizational and multitasking skills. Empathy and a customer-first approach. Bonus: Canva or basic graphic design skills.
Education
N/A
Employment Type
Full Time
