Bell Captain - Hilton San Francisco Union Square
Bell Captain - Hilton San Francisco Union Square
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Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Hilton San Francisco Union Square is looking to add Bell Captain to the guest services team. If you are passionate about delivering exceptional guest service this role is for you! Located two blocks from Union Square and Westfield San Francisco Centre.
Our hotel has 1921 guest rooms and over 29000 square feet of gorgeous event spaces. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE!
Join us where we know that youll love being a part of Hilton the best hospitality company in the world.
Classification: Full Time
Shift: Varies AM/PM and to include weekends and holidays.
Hourly Rate: $20.94 (90 Day Probationary Rate). $27.92 (Full Rate)
What will I be doing
As a Bell Captain you would be responsible for supervising Bellpersons transferring and storing guest luggage and responding to guest requests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Greet and escort arriving and departing guests to and from their accommodations.
- Retrieve and transport guest luggage.
- Inspect guest rooms and acquaint guests with these rooms and their features.
- Respond to guest inquiries and requests in a timely friendly and efficient manner.
- Organize and store luggage as needed according to guidelines.
- Supervise monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward.
- Recruit interview and train team members.
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.
- Assist in the maintenance appearance and functionality of equipment.
EOE/AA/Disabled/Veterans
Employment Type
Full-Time
