Client Care - Direct Support Representative
Client Care - Direct Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Receives and responds to requests received via SalesForce email or internal applications from clients/internal partners and maintains records on customer activity.
- Logs and documents any maintenance performed on client accounts
- Diagnoses researches and resolves complex problems related to membership technical support billing account maintenance data issues file research product descriptions intranet access requests and security and compliance regulations.
- Responsible for authenticating clients prior to making any updates to client accounts
- Communicate with appropriate internal groups regarding request status problem resolution and to obtain information necessary for request completion
- Extracts information from a variety of databases to prepare routine management reports and to conduct client research.
- Creates subcodes and provides basic subcode maintenance requests.
- Premier Client Assignments owning entire support relationships
- Maintains and updates SLAs and procedures
- Handles client escalations depending on business needs
- Remains up to date on all Experian policies and procedures relating to FCRA and GLB. Enforces all internal compliance policies
Qualifications :
Qualifications
- High School Diploma or Bachelors degree in Business Administration or related fields
- 2 years of experience in customer service
- Advanced English skills
- Good organizational and problem solving skills
- Ability to handle multiple tasks and priorities
- Good oral and written communication skills
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIML2 #LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
