Doorperson (Part-Time)

As the Ambassador of our Hotel you are often the first and last impression our guests experience. Your mission is to consistently deliver exceptional guest service upon arrival during their stay and at departure. You are a confident welcoming presence who thrives in the spotlight and understands the impact of hospitality excellence.

• Report for duty on time with a professional appearance wearing a clean uniform and PPE and equipped with all necessary tools to start your shift.
• Greet all guests with a smile and a warm hospitality greeting Welcome to the Fairmont Royal York.
• Remain at your assigned post at all times.
• Welcome guests arriving by vehicle or foot and clearly direct them to registration.
• Promote Valet parking to arriving guests and ensure all vehicle keys are properly tagged and securely stored.
• Adhere strictly to Fairmont and LQA Service Standards.
• Demonstrate full knowledge of and compliance with Accors ALLSAFE program.
• Acknowledge and recognize Accor Live Limitless (ALL) members.
• Keep driveways and entrances clear for smooth vehicle arrivals and departures.
• Conduct thorough vehicle inspections before parking at the East Door noting any damage in the OValet system.
• Be visibly stationed at entrances to assist with luggage during arrivals and departures ensuring it is delivered as requested.
• Provide accurate information about hotel facilities dining local attractions and transportation when asked or anticipated. Refer to the appropriate resource if unsure.
• Direct guests to the Bell Desk for luggage storage.
• Assist during fire alarms as per the Hotel Fire Response Manual.
• Report any suspicious or unusual behavior to AGSM/GSM or Hotel Security.
• Identify and take action on any deficiencies malfunctions or untidiness encountered during your shift.

Qualifications :

• Available to work weekends evenings and shift work
• Ability to work outside in all seasons this means hot summers and cold winters
• Excellent verbal communication & interpersonal skills
• Loves dealing with the public
• Previous Guest Services Experience
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and warm outgoing personality
• Good Command of the English language
• Valid Drivers License with no infractions
• Previous experience with Valet Operating System an asset
• Able to drive manual and standard vehicles
• You possess the ability to anticipate the guests needs approaching them with the offer of assistance before they approach you

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling pushing pulling lifting
• Frequent ascending or descending ladders stairs and ramps

Additional Information :

Whats in it for you 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free drycleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness Sustainability and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates. 

#LI

Remote Work :

No

Employment Type :

Parttime