Head Housekeeper - The Hoxton, Lloyd
Head Housekeeper - The Hoxton, Lloyd
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll do...
- Manage the Housekeeping team to ensure guests are well cared for and all bedrooms public and back of house areas are cleaned to a high standard.
- Ensure that all hotel Standard Operating procedures are trained and adhered to.
- Coach and develop the team ensuring that they are well motivated and informed.
- Set objectives for the team to ensure efficiency and cleanliness of all areas of the hotel.
- Carry out regular spotchecks of bedrooms and public areas to ensure that they are well maintained and cleanliness levels are met.
- Ensure a good relationship is maintained between Housekeeping Maintenance and Front Office.
- Proactively identify opportunities to improve and enhance processes and procedures.
- Be fully aware and competent in all health and safety procedures and policies.
- Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Control and management of the Housekeeping stock ensuring all orders are monitored.
- Play an active role in projects that involve the development and evolution of the Housekeeping team.
- Conduct statistical analysis for all areas of the Housekeeping team.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers forging longterm relationships with suppliers and contractors.
Qualifications :
What were looking for...
- Individuals. Youre looking for a place where you can be you; no clones in suits here.
- Passion for hospitality whether thats a drink a meal an event or a bed for the night.
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
- Youre not precious. We leave our egos at the door and help get shit done.
- Youre up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together wed have a good time and share a few laughs.
- You want to be part of a team that works hard supports each other and has fun along the way.
- Previous experience in a similar role.
- An eagleeye for detail you can spot a slip in standards from a mile away.
- A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. Youre great at motivating others to keep to your own high standards of service.
- Experience of Micros Fidelio Opera or a similar front desk operating system.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
