Housekeeping Manager
Housekeeping Manager
Posted on :
22-05-2025
Employer Active
1 Vacancy
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Job Description
- Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms the corridors and the surrounding environment.
- Continually striving for improvement of JD Power scores EES Results and the Richey score in conjunction with the entire Housekeeping team.
- Check with room attendants to ensure they are supplied with the tools to complete their tasks
- Communicate prioritize and inspect VIP and FPC rooms to room attendants
- Maintaining the proper room statuses and communicate discrepant rooms
- Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes retraining coaching and performance managing
- Encourage celebrate and reward good performance
- Handling guest complaints and follows through on actions required
- To have a complete understanding of the Collective Bargaining Agreement and to follow the guidelines of both the CBA and Employee Handbook
- Ensure awareness of daily communication measure by reading logs emails SOP etc.
- Conducting annual performance reviews of housekeeping colleagues
- To complete and follow through on work orders
- Share ideas in means to enhance the product and improve the guest experience
- Check all service areas and exits to ensure they are clean items are in the proper assigned storage area and free of obstructions
- Ability to assign room attendants daily tasks sheets and floor keys
- At end of a AM shift ensure an efficient passon to the Evening Housekeeping Manager
- Active participation in employee functions such as Housekeeping Birthday parties
- Assuming the duties of any other Housekeeping Department Manager when necessary e.g. attend precon meetings morning operations meeting forecast meeting etc.
- Knowledge of all guestroom Fairmont Standards and Hotel specific standards
- Assist in robe linen and other inventories
- Other duties assigned by the Director of Housekeeping and Assistant Director of Housekeeping
Qualifications :
- Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
- Housekeeping experience preferably in a supervisory role
- Knowledge of Property Management System (Fidelio Opera or equivalent) Microsoft Office and Outlook
- Excellent organizational communication and interpersonal skills
- Must be service and team oriented
- Ability to motivate colleagues
- Must be able to work all shifts.
- Hours need to be flexible to accommodate to operational needs
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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