Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are peoplefocused datadriven and accountableto our guests and our clients.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys registering guests verifying reservations and helping guests with any questions or complaints.
Duties & Responsibilities:
- Greet and register guests in a friendly manner
- Assist in taking reservations preregistrations and room blocking
- Assist large groups upon arrival
- Assist guests in finding dining shopping and other hidden gems nearby
- Be the first to handle and resolve guest issues
- Process payments according to procedure
- Upsell additional facilities and services
- Performs all checkout tasks
- Ensure all cash checks and credit card balances at the end of each shift
- Answer questions and cater to any guests needs
- Communicate internally with other departments when necessary to resolve a guest concern or request
- Additional tasks may be assigned at any given time
Qualifications:
- High school Diploma or equivalent
- Hotel Front Desk experience preferred
- Experience with hotel reservations software
- Experience with Microsoft Windows
- Outgoing and friendly demeanor and is willing to go the extra mile to ensure complete guest satisfaction
- Positive upbeat demeanor
- Excellent communication and organizational skills
- Teamoriented
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs. on occasion
Benefits:
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
Arbors Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:
- Do the Right Thing Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart Be kind passionate and hospitable.
- Be Accountable Take ownership and deliver results.
- Aim Higher Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
