Customer Success Manager I, Sales
Customer Success Manager I, Sales
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Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY
As a Customer Success Manager Emerging Markets you will be responsible for owning and managing the partnership of Buildiums highestgrowing customer segment. You will build and execute strategic outreach strategies and engagement plans focused on helping customers reach their goals. You will work to link Buildiums product customer care (support) and marketing teams to ensure that our customers are recognized and appropriately represented.
PRIMARY RESPONSIBILITIES
- Work in a highvolume lowtouch environment delivering value to your customer base through strategic outreach and engagement.
- Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell opportunities and customer growth.
- Analyze trends in customer data to influence outreach engagement health and maturity of your book of business.
- Maintain and develop your overall industry knowledge and the competitive landscape and use those tools to inform and consult customers.
- Meet and exceed quarterly retention and revenue targets.
- Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction.
- Resolve customer issues that arise with good judgment and decisionmaking; escalate as necessary through appropriate channels.
- Maintain accurate customer details in CRM () as management requires.
- Help to influence and adapt internal processes for the betterment of your individual and the overall team performance.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- 12 years combined experience in Customer Success Sales or other revenuedriving customerfacing roles ideally in software.
- Confidence navigating the CRM platform; SalesForce preferred
- Experience with or an understanding of the SaaS business model
- Easily adapts to lowtouch engagement and an ability to manage a dynamic schedule
- Proven ability to work in a highvolume position with a large book of business.
- Strong ability to cultivate internal and external relationships.
- Experience managing customer expectations objections and complaints.
- Excellent time management and organizational skills.
- Excellent written verbal and interpersonal communication skills.
- Highly selfmotivated positive adaptable creative and deals well with ambiguity.
- Technically savvy with Microsoft Office Suite and Google Workspace.
- Previous real estate property management or similar experience is highly desirable
#LIAP4
#LIREMOTE
SALARY AND BENEFITS
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health dental and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performancebased bonus based on position.
Compensation may very depending on your location qualifications including jobrelated education training experience licensure and certification that could result at a level outside of these ranges. Certain roles are eligible for additional rewards including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Required Experience:
Manager
Employment Type
Full-Time
