Front Desk Associate

Job Title: Guest Service Agent

Reports To: Front Office Manager

FLSA Status: NonExempt

Discover Your Future with SJB Hotels Inc.!

At SJB Hotels Inc. were more than just a companywere a family with a passion for hospitality and a flair for fun! As the proud recipient of the OHLA Award for Management Company of the Year were a team where your talents can truly shine.

Why do people love working with us Its simple: were dedicated to excellence driven by a team of hotel industry pros who know how to make things happen. Our fullservice management company based in beautiful Athens Ohio is committed to delivering topnotch hospitality services while maximizing revenue and asset growth for our partners.

But its not all businesswe believe in enjoying the journey! If youre looking for a place where you can grow succeed and have a blast doing it SJB Hotels Inc. is the place for you!

Location: Fairfield Inn by Marriott Built inBeautiful Suites & Standard Rooms Minutes from the new Intel Site Amazon Facebook and Google.

Join Our Team as a Guest Service Agent!

Are you a people person with a passion for providing outstanding service Were looking for a friendly detailoriented Guest Service Agent to be the face of our hotel! If you love interacting with guests solving problems on the spot and ensuring everyone has a fantastic stay then this is the perfect role for you!

What Youll Be Up To:

• Warm Welcomes: Greet guests with a smile assist with checkin/checkout and provide the information they need to enjoy their stay.
• Problem Solver: Handle guest requests and resolve issues efficiently keeping guests happy and comfortable.
• Reservation Rockstar: Manage bookings cancellations and changes with ease while maximizing room occupancy.
• Local Expert: Share your knowledge of local attractions dining options and special events helping guests make the most of their stay.
• Safety & Security: Ensure guest safety by following all hotel protocols including maintaining confidentiality of personal information.
• Behind the Scenes: Assist with daily reports manage inventory and keep common areas clean and welcoming.

What You Bring to the Table:

• A genuine passion for hospitality and guest satisfaction.
• Great communication skills for interacting with guests and team members alike.
• Basic math and computer skills to manage reservations and process payments.
• Ability to stay calm and positive under pressure.
• A helpful cando attitude with a willingness to jump in wherever needed.

Unique Perks and Lifestyle Benefits:

• Competitive Hourly Wage because your hard work deserves it!
• Comprehensive Health Insurance weve got you covered with medical dental and vision options.
• Employee Assistance Program (EAP) confidential referral services when you need support.
• PTO That Starts from Day One no need to wait a whole year to take a welldeserved break!
• Six Paid Holidays because relaxation is essential.
• Hotel Discounts enjoy perks at Marriott hotels and other partner brands.
• Recognition & Rewards including performance awards and nominations for industry accolades.

At SJB Hotels we believe in being more than just a great place to staywe want to be the heartbeat of the community. As our Guest Service Agent youll play a vital role in creating lasting memories for our guests and ensuring our hotel is a place theyll want to return to time and time again.

If youre ready to bring your hospitality skills to life we want to hear from you! Apply today and lets make every stay exceptional!

Qualifications:

• Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate). Previous hospitality or customer service experience is a plus but not requiredwere happy to train the right person!
• Language Skills: Ability to communicate effectively with guests team members and supervisors. Must be able to clearly and courteously handle guest inquiries and requests.
• Computer Skills: Familiarity with basic office software (e.g. Word Excel) and hotel reservation systems is a plus but not required.
• Physical Demands: This job requires frequent standing walking and sitting. Must be able to lift or move up to 25 pounds.